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Issues with DPMS

Lank

Lank

Private
Full Member
Minuteman
Oct 20, 2008
11
0
55
Wyoming, USA
#1
I ordered a rifle directly from DPMS for a customer in late February of 2010 and was told it would be 45-60 days out. At about day 50 I called to inquire regarding the status of this order and was told in no uncertain terms that I was never told 45-60 days that nobody would have ever told me that. Their guns were more like 3-4 months out. Not much I could do except explain to the customer what DPMS told me. About the 1st of August I called again as it was now nearing the 4 month timeline and was told that nope, all guns were closer to 6 months out and that nobody at HQ would have dared told me anything else. Long story short, I received and transferred the gun to the customer on Sep11. We mounted a NF 5.5-22X50 on this and couldn't make it group an 8" group at 100 yards. Checked everything we knew, changed scopes etc... with no improvement. After contacting DPMS they indicated that it could be a bad barrel and we would need to send the gun back with all the pertinent data. This was done about the 1st of Oct and we cannot get any response from them whatsoever. No answer to email, no phone call return, no nothing. The only way I even know they have the gun is via sig required registered mail. I have never seen a company with such blatant disregard for customer service. Anybody have any better experiences with them or have any advice on who to contact or how to go about getting a response from DPMS?
 
#3
Re: Issues with DPMS

I have had a couple problems (mechanical failures) with my DPMS AP4. The customer service was also horrible. I never sent my rifle out because I knew it would take 6 mouths or longer to get it back.
 
#5
Re: Issues with DPMS

I have delt with DPMS on some rifles in the past but nothing like this. First they have always had long wait lines (everyone knows this) Second their CS has always been top notch when I used them. Third bad barrels is something that should never happen yet it still does (people not checking their product well)
Most of the time I have seen a turn around of no longer than a month from the time of sending the item off. If its smaller things like magazines being replaced its two weeks max.
Every single time I have spoken to DPMS in the last year I was told its about a six month wait but some rifles were being shipped sooner (so with a customer you give them the six month time nothing sooner) I know everyone keeps saying the AR market has slowed yet all the companies are still booked. Sorry to hear the issues you are having and please update when you do hear from them. I personaly have never had this issue at any time with DPMS but a company of that size it is bound to happen.
 
#6
Re: Issues with DPMS

I did a lot of business with DPMS when I first got into AR's but no longer. I think there customer service was better then because they were smaller but quality was very poor. I had new out of the box that wouldn't chamber because of head space, consistnetly poor accuracy, a lot of jams/failures to feed, cosmetic blems etc. They fixed most of the issues but I just got tired of it. I think I got results on some of the problems by finding out there key personel then calling them every hour on the hour till something was done. I hope they have improved. I was really surprised when GAP talked me into a DPMS upper for my AR10. By the time George gets done with it I don't consider it a DPMS anything.
 
#8
Re: Issues with DPMS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: UgashikBob</div><div class="ubbcode-body">I did a lot of business with DPMS when I first got into AR's but no longer. I think there customer service was better then because they were smaller but quality was very poor. I had new out of the box that wouldn't chamber because of head space, consistnetly poor accuracy, a lot of jams/failures to feed, cosmetic blems etc. They fixed most of the issues but I just got tired of it. I think I got results on some of the problems by finding out there key personel then calling them every hour on the hour till something was done. I hope they have improved. I was really surprised when GAP talked me into a DPMS upper for my AR10. By the time George gets done with it I don't consider it a DPMS anything. </div></div>
I have a factory LR-308 upper 18" fluted bull barrel that shoots under half moa and groups as good as 1/4 inch at 160 yards. My other DPMS upper with 18 bull barrel still shoots under half moa with over 1200 rounds down the tube. I guess it must be a hit and miss on barrels and I got lucky, I do think it does have to do with the shooter behind the gun.
 
#9
Re: Issues with DPMS

<div class="ubbcode-block"><div class="ubbcode-header">Quote:</div><div class="ubbcode-body"> I do think it does have to do with the shooter behind the gun. </div></div>

I somewhat agree, but I think on my worst day when I was piss drunk I could group better than 8 moa.
 
#10
Re: Issues with DPMS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Lank</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Quote:</div><div class="ubbcode-body"> I do think it does have to do with the shooter behind the gun. </div></div>

I somewhat agree, but I think on my worst day when I was piss drunk I could group better than 8 moa. </div></div>
If you wish to quote me please paste what I said in whole. I said the barrels must be hit and miss and I got lucky. Don't take bits and try to make something out of nothing. JMHO
 
#12
Re: Issues with DPMS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Halfnutz</div><div class="ubbcode-body">LPK short a takedown detent pin. Sent them an email on Dec 26th. I wonder how long the easy stuff will take. </div></div>

Ask around, go to local gunshops, odds are someone might have a spare somewhere.

As far as barrels being good or bad a lot of barrels just need to be shot.
 
#14
Re: Issues with DPMS

SD:
I would say you got very lucky. WIth 1/4" at 160 yards you should take it on the bench rest circuit.
I've had at 6 DPMS barrells and still have 2. The others were replaced. With everything else the same except the barell they shot much better. Same shooter, same loads, same conditions. Now thats only six 4 barrels and is far from conclusive but it was enough for me.
 
#16
Re: Issues with DPMS

I bought a 6.5 Creedmoor upper that short stroked. When I called DPMS about it they told me that the gas port probably needed opening up and to send the upper back and they would take care of it. I did and in less than 2 weeks I had it back working perfectly. Sorry about your bad experience,
 
#17
Re: Issues with DPMS

Same as Hilbillee here, had a problem with a LR308, they got it back to me in two weeks with a new trigger. When e-mailing them it generally took 1-2 days for a response. Accuracy with this rifle is very good, hope things sort out for you soon.
 
#19
Re: Issues with DPMS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Lank</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Quote:</div><div class="ubbcode-body"> I do think it does have to do with the shooter behind the gun. </div></div>

I somewhat agree, but I think on my worst day when I was piss drunk I could group better than 8 moa. </div></div>

I heard some DPMS 308 rifles had loose barrel nut (barrel nut threads on upper receiver were timed incorrectly )
I would recommend you to upgrade 7 lb factory trigger to an aftermarket two stage trigger ...
 
#21
Re: Issues with DPMS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Halfnutz</div><div class="ubbcode-body">LPK short a takedown detent pin. Sent them an email on Dec 26th. I wonder how long the easy stuff will take. </div></div>

12/30 update. They are sending me out a pin according to thier email.
 
#22
Re: Issues with DPMS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: D Ice 308</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Lank</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Quote:</div><div class="ubbcode-body"> I do think it does have to do with the shooter behind the gun. </div></div>

I somewhat agree, but I think on my worst day when I was piss drunk I could group better than 8 moa. </div></div>

I heard some DPMS 308 rifles had loose barrel nut (barrel nut threads on upper receiver were timed incorrectly )
I would recommend you to upgrade 7 lb factory trigger to an aftermarket two stage trigger ... </div></div>

Already has the aftermarket 2 stage.
 
#24
Re: Issues with DPMS

I bought a DPMS LR308 that had a short throat. Rounds would be jammed into the rifling so hard that the bullets were engraved with the lands if I could get them out of the chamber. Fired rounds showed excessive pressure, and often wouldn't extract, had flattened primers, or would stick so much that the extractor would rip a chunk out of the rim. Those cases would have to be knocked out with a cleaning rod. Everything pointed to a short throat.

I didn't think a short throat was too big of an issue as reamers can wear out prematurely, and if someone in the shop doesn't stay on top of things, a rifle or two could make it out with a short throat.

So the rifle was shipped back. This is what disappointed me. I got the rifle back in a couple of weeks, and all the problems were gone, but DPMS denied that they had to do anything to the throat. They said they replaced the magazine, even though I never reported any problems with feeding of rounds into the chamber.

I guess they just didn't want to admit to a quality control issue, so they denied doing anything with the chamber, even though all the problems cleared up after the rifle came back. I think they just touched up the throat with a sharp reamer and sent it back.

I would have more trust and respect for them if they would have just admitted that one slipped past quality control. It just makes sense that if you make hundreds or thousands of rifles, eventually something will go wrong with one of them. By denying anything was wrong when I knew it was, makes me distrust them. I don't buy again from companies or people I don't trust.
 
#25
Re: Issues with DPMS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Unknown</div><div class="ubbcode-body">I bought a DPMS LR308 that had a short throat. Rounds would be jammed into the rifling so hard that the bullets were engraved with the lands if I could get them out of the chamber. Fired rounds showed excessive pressure, and often wouldn't extract, had flattened primers, or would stick so much that the extractor would rip a chunk out of the rim. Those cases would have to be knocked out with a cleaning rod. Everything pointed to a short throat.

I didn't think a short throat was too big of an issue as reamers can wear out prematurely, and if someone in the shop doesn't stay on top of things, a rifle or two could make it out with a short throat.

So the rifle was shipped back. This is what disappointed me. I got the rifle back in a couple of weeks, and all the problems were gone, but DPMS denied that they had to do anything to the throat. They said they replaced the magazine, even though I never reported any problems with feeding of rounds into the chamber.

I guess they just didn't want to admit to a quality control issue, so they denied doing anything with the chamber, even though all the problems cleared up after the rifle came back. I think they just touched up the throat with a sharp reamer and sent it back.

I would have more trust and respect for them if they would have just admitted that one slipped past quality control. It just makes sense that if you make hundreds or thousands of rifles, eventually something will go wrong with one of them. By denying anything was wrong when I knew it was, makes me distrust them. I don't buy again from companies or people I don't trust. </div></div>
I think they might have swapped barrels and sent it back out without looking at what could have been the issue to begin with. I do like when people do what is needed and let you know the whole truth. No way your issues were a mag thing.
 
#27
Re: Issues with DPMS

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: BCP</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: ElCoyote</div><div class="ubbcode-body">Never had any trouble with Armalite, wait time are always shorter than quoted. </div></div>

And that helps how exactly? </div></div>
1+ no a way big 1+!!!!!!!!!!!!!
 
#28
Re: Issues with DPMS

I just bought a 3G1 from them and just sent it back. Damn accurate but short strokes something fierce. I hope they get it running flawlessly and back to me soon. Such a pisser. Their QA people are not doing a good job.
 
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