Rifle Scopes Leica Warranty-What can I expect?

[rdinak]

I have owned two pair of Leica binoculars for several years. They were purchased through a Red Dot certified dealer. I have recently sent them back for factory cleaning and check up.

When I contacted the factory they mentioned that upon receipt they would send either a warranty repair notice or an estimate. Is this Leica's way of protecting themselves from gray market merchandise?

A shooting buddy of mine just sent a 20 year old pair of Swarovski binos back for cleaning and a tune up. When he opened the box there was a new pair of binos inside with three pages of updates performed. They were even given a new serial number.

Hoping my service from Leica will be a positive experience.

 

[GasLight]

Re: Leica Warranty-What can I expect?

I believe just recently, Leica started to warranty even to the non-original owner. I would guess that they will warranty anything that is covered under their warranty. My Father in Law just sent in a set of their rangefinder binos, which they repaired and sent back to him no charge.

Hope they treat you well, keep us informed as I would be curious what their CS is like

Dave

 

[vivaces]

Re: Leica Warranty-What can I expect?

I also have positive with Leica customer service. I just email them for the replacement of spotting scope rubber cup parts which cracked. I found the envelope 4 days later with new eyecup for free.
Jesse

 

[trilogymac]

Re: Leica Warranty-What can I expect?

Me 3. Sent in my Geovids for a ranging issue. Back in 3 weeks without any charges.

Trilogymac