Does anybody know if their warranty is good to only the original purchaser, or anyone that owns one? Thanks
Rifle Scopes NIGHT FORCE WARRANTY
- Thread starter muleman
- Start date
Re: NIGHT FORCE WARRANTY
All the sudden, I wouldn belive everything I read in their warranty.
http://snipershide.com/forum/ubbthreads.php?ubb=showflat&Number=1813667#Post1813667
All the sudden, I wouldn belive everything I read in their warranty.
http://snipershide.com/forum/ubbthreads.php?ubb=showflat&Number=1813667#Post1813667
Re: NIGHT FORCE WARRANTY
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: USMCj</div><div class="ubbcode-body">All the sudden, I wouldn belive everything I read in their warranty.
http://snipershide.com/forum/ubbthreads.php?ubb=showflat&Number=1813667#Post1813667 </div></div>
Although I believe the allen screws should not have stripped. That doesn't sound like a manufactures defect. It sounds more like user error. I would say if you spend that much on a scope you should have torch wrenches that can do inch/pounds. JMO.
Jamie
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: USMCj</div><div class="ubbcode-body">All the sudden, I wouldn belive everything I read in their warranty.
http://snipershide.com/forum/ubbthreads.php?ubb=showflat&Number=1813667#Post1813667 </div></div>
Although I believe the allen screws should not have stripped. That doesn't sound like a manufactures defect. It sounds more like user error. I would say if you spend that much on a scope you should have torch wrenches that can do inch/pounds. JMO.
Jamie
Re: NIGHT FORCE WARRANTY
When I called and asked if they would cover a scope I bought second hand if something happened to it, they told me that they would cover it no problem. No receipt or registration card needed.
When I called and asked if they would cover a scope I bought second hand if something happened to it, they told me that they would cover it no problem. No receipt or registration card needed.
Re: NIGHT FORCE WARRANTY
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: beck.jamie</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: USMCj</div><div class="ubbcode-body">All the sudden, I wouldn belive everything I read in their warranty.
http://snipershide.com/forum/ubbthreads.php?ubb=showflat&Number=1813667#Post1813667 </div></div>
Although I believe the allen screws should not have stripped. That doesn't sound like a manufactures defect. It sounds more like user error. I would say if you spend that much on a scope you should have torch wrenches that can do inch/pounds. JMO.
Jamie </div></div>
Really? so it couldnt have been a bad batch of screws? as in too soft or something? And thats not even the point, the point is that without asking the customer to send the scope in they made up their mind that it wasnt a defect, it was user caused. They must have psychic thechs working for them.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: beck.jamie</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: USMCj</div><div class="ubbcode-body">All the sudden, I wouldn belive everything I read in their warranty.
http://snipershide.com/forum/ubbthreads.php?ubb=showflat&Number=1813667#Post1813667 </div></div>
Although I believe the allen screws should not have stripped. That doesn't sound like a manufactures defect. It sounds more like user error. I would say if you spend that much on a scope you should have torch wrenches that can do inch/pounds. JMO.
Jamie </div></div>
Really? so it couldnt have been a bad batch of screws? as in too soft or something? And thats not even the point, the point is that without asking the customer to send the scope in they made up their mind that it wasnt a defect, it was user caused. They must have psychic thechs working for them.
Re: NIGHT FORCE WARRANTY
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: USMCj</div><div class="ubbcode-body">All the sudden, I wouldn belive everything I read in their warranty.
</div></div> Huh?
From the manual
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Nighforce Owners Manual</div><div class="ubbcode-body">We are proud to back up every Nightforce riflescope with a <span style="font-weight: bold">transferable Limited Lifetime Warranty</span> which covers mechanical defects in materials and workmanship in the optical and mechanical components of the riflescope ...
... Exclusions to this warranty include intentional <span style="color: #CC0000"><span style="font-weight: bold">or accidental damage,</span></span> abuse, misuse, unauthorized modifications or repairs, and improper mounting. This warranty does not cover any consequential or incidental damages resulting from the inability to use the riflescope....
</div></div>
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: USMCj</div><div class="ubbcode-body">All the sudden, I wouldn belive everything I read in their warranty.
</div></div> Huh?
From the manual
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Nighforce Owners Manual</div><div class="ubbcode-body">We are proud to back up every Nightforce riflescope with a <span style="font-weight: bold">transferable Limited Lifetime Warranty</span> which covers mechanical defects in materials and workmanship in the optical and mechanical components of the riflescope ...
... Exclusions to this warranty include intentional <span style="color: #CC0000"><span style="font-weight: bold">or accidental damage,</span></span> abuse, misuse, unauthorized modifications or repairs, and improper mounting. This warranty does not cover any consequential or incidental damages resulting from the inability to use the riflescope....
</div></div>
Re: NIGHT FORCE WARRANTY
I understand that, but without looking at the scope, how can they determin that it was accidental damage? Wouldnt they have to inspect it first? Making up their mind over the phone without said inspection is piss poor CS in my book.
This is what seperates great customer service like USO from the rest.
I understand that, but without looking at the scope, how can they determin that it was accidental damage? Wouldnt they have to inspect it first? Making up their mind over the phone without said inspection is piss poor CS in my book.
This is what seperates great customer service like USO from the rest.
Re: NIGHT FORCE WARRANTY
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: beck.jamie</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: USMCj</div><div class="ubbcode-body">All the sudden, I wouldn belive everything I read in their warranty.
http://snipershide.com/forum/ubbthreads.php?ubb=showflat&Number=1813667#Post1813667 </div></div>
Although I believe the allen screws should not have stripped. That doesn't sound like a manufactures defect. It sounds more like user error. I would say if you spend that much on a scope you should have torch wrenches that can do inch/pounds. JMO.
Jamie </div></div>
He said he used the supplied wrench.Maybe if they are that sensitive it should say so and not supply the tool to do the job.Plus if its that frail can you imagine guys on the ground having to set that in the field?
I don't have a clue why this happened but I can't believe they would quote a price to repair it without even seeing the scope.That just seems piss poor to me which is very suprising as I've been pretty pleased with NF.
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: beck.jamie</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: USMCj</div><div class="ubbcode-body">All the sudden, I wouldn belive everything I read in their warranty.
http://snipershide.com/forum/ubbthreads.php?ubb=showflat&Number=1813667#Post1813667 </div></div>
Although I believe the allen screws should not have stripped. That doesn't sound like a manufactures defect. It sounds more like user error. I would say if you spend that much on a scope you should have torch wrenches that can do inch/pounds. JMO.
Jamie </div></div>
He said he used the supplied wrench.Maybe if they are that sensitive it should say so and not supply the tool to do the job.Plus if its that frail can you imagine guys on the ground having to set that in the field?
I don't have a clue why this happened but I can't believe they would quote a price to repair it without even seeing the scope.That just seems piss poor to me which is very suprising as I've been pretty pleased with NF.
Re: NIGHT FORCE WARRANTY
You know you could go to the hardware store and spend about $1.00 for replacement set screws. Ive done it.....
Beats the hell out of shipping your scope off and some tech laughing at you for being such a wimp that he cant replace his own set screws. You should be able to fend for yourself when such a minor accident occurs.
You know you could go to the hardware store and spend about $1.00 for replacement set screws. Ive done it.....
Beats the hell out of shipping your scope off and some tech laughing at you for being such a wimp that he cant replace his own set screws. You should be able to fend for yourself when such a minor accident occurs.
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