Re: Powder Valley-- Is there another option?
kwak, this isn't directed at you, so please don't take it personally.
Too many people want dirt cheap prices AND great customer service. That's very hard to provide, these guys are working on small margins, they can do so by limiting support staff and just having people working hard to fill orders.
If you want dirt cheap prices then shop online, submit the order, pay right then and wait for goods to arrive.....nothing else.
If you want questions answered, hand holding, etc. then you might have to pay a little more so that the company can actually afford to hire some support staff.
Now as to PV, I've had good luck, mostly placed orders and it showed up. I have had a phone call or two over the years and a couple emails too, but this is rare, I know that time is money and when I order from them I just want the best prices and no other help.