RCBS Chargemaster 1500 and RCBS Customer Service

[Pthfndr-CA]

A few weeks ago on a Sunday night I was going to do some reloading and when I entered the charge weight, all the number buttons on the left side column entered the number of the adjacent button in the middle row. Tried several times, tried unplugging the unit and starting over a few times. No luck.

So I sent an email to RCBS that Sunday night explaining the problem and got an email response back the next day. They said if the unit was less than a year old to send it in. If it was more than a year old to send a check for $45 with it, and allow 2 weeks for it to get back to me. (mine is at least 2 years old)

So a week ago yesterday I sent it by UPS from work (I only live 50 miles from RCBS but it costs less to ship than the gas would cost).

Today at work UPS brings a box for me from RCBS. I thought GREAT, that was fast! And put the box in my vehicle. Got home from work tonight and opened the box. Imagine my surprise, RCBS did not repair my Chargemaster....

They sent me a <span style="font-weight: bold">BRAND NEW COMPLETE UNIT!</span>

That is outstanding customer service.

 

[High Binder]

Re: RCBS Chargemaster 1500 and RCBS Customer Service

Sounds about right, They have done that for me a few times on random things as well, even when it was my fault.

 

[Deisel]

Re: RCBS Chargemaster 1500 and RCBS Customer Service

My experience with RCBS Chargemaster was the same, they don't seem to repair them, just replace them. They were very quick to ship, good customer service.

 

[jrpilot]

Re: RCBS Chargemaster 1500 and RCBS Customer Service

RCBS has great customer service.

 

[repiv]

Re: RCBS Chargemaster 1500 and RCBS Customer Service

I have had little things break from them and they always send a replacement. In my case they didnt even ask for the old item back. Great customer service.

 

[johndoe]

Re: RCBS Chargemaster 1500 and RCBS Customer Service

I wish Dillon would step up to the plate like Rcbs.

 

[dar1246]

Re: RCBS Chargemaster 1500 and RCBS Customer Service

RCBS has great customer service.

 

[chipdog4]

Re: RCBS Chargemaster 1500 and RCBS Customer Service

I don't see how they can have great service when they're selling a faulty product and then charge you to fix it. Not only that, but they shortened the warrenty period on it from 2 to 1 year.

I'm on my 3rd Chargemaster and I really regret buying one in the first place, now. Turning out to be a money pit...

No more RCBS for me.

 

[Etnie]

Re: RCBS Chargemaster 1500 and RCBS Customer Service

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: chipdog4</div><div class="ubbcode-body">I don't see how they can have great service when they're selling a faulty product and then charge you to fix it. Not only that, but they shortened the warrenty period on it from 2 to 1 year.

I'm on my 3rd Chargemaster and I really regret buying one in the first place, now. Turning out to be a money pit...

No more RCBS for me. </div></div>

That sucks. I just ordered one a hour ago.