Rifle Scopes Shoutout to Schmidt and Bender!

[Krob95]

I just wanna say thank you to Jerry and crew at Schmidt and Bender for getting my 5-25 taken care of. I was attempting to reset the zero stop in preparation for a 20moa/6mil Spuhr mount so I could take advantage of the scopes range of movement and broke the turret. I somehow managed to lose the little clicks every 0.1 mil even though I didn’t pull the turret completely off.

Called Jerry right away, told him the issue, and I had the scope shipped out same day. Followed up a several days later to make sure it was received (lost the tracking info) and he informed me that it was in que to be looked at and should be fixed soon. Low and behold I got the shipping notification last Thursday saying it was on its way and got it in yesterday.

They got everything fixed up, cleaned the little bit of dust and dirt off the lenses, and had the scope round tripped in 2.5weeks. So if you see this Jerry, thank you for getting me squared away so quickly! It is much appreciated!

 

[gr8fuldoug]

Jerry's the man. GREAT guy. He is textbook example of the best of the best in customer service

 

[EarlSwagger66]

I am adding a +1. Jerry is a credit to customer service and to Schmidt & Bender.

 

[gr8fuldoug]

Jerry is awesome

 

[OG10]

^^^^this

 

[W54/XM-388]

Something else that is often overlooked, is that in addition to warranty work, if you have a really "hard use scope", they can often make it pretty much like new, including changing the turrets if dinged up, for a pretty reasonable fee.

I sent in a "Well used" scope and they made it hard to distinguish from new.

 

[chrome]

Something similar happened to me earlier in 2019. I am about 2 hours away from S&B USA in Virginia. Jerry let me come same day, and fixed my kit while I had lunch. Great dude.

 

[Krob95]

I’ve since traded off my S&B’s but in the future I will be owning more. Probably a 3-27 hi power for a long range 280rem I’m getting. And an ultra short for a dmr or something.

 

[strikeeagle1]

Nothing's wrong with my 5-25X on a 16"LaRue OBR (apologies for the hideous Butler Creek caps but that was what S&B shipped in the day)....it wears Aadmounts now) but I want to send in to Jerry just for the Jerry-provenance IF i were to ever sell it! 3-20X Ultra short on 16" HK416 ain't broke yet either. Jerry ? I'll pay shipping both ways !

 

[Daniel-01]

Good to know

 

[BullGear]

I know of no one who has had a bad experience with their customer service.

 

[120inBull]

Jerry took care of my 3-27 when I had an issue, just in time to get it back in my rifle for my elk hunt. The S&B customer service will keep me as a life long customer.

 

[gr8fuldoug]

Jerry's awesome

 

[Deleted member 10043]

@Bender

 

[Daniel-01]

Just sent my new 3-27 in, parallax doesnt adjust all the way out for ranges past 800ish yards. So far they were very nice on the phone.

 

[M4guru]

They refurbed my Gen 1 Short Dot from 2004 that had been damaged in an IED blast for free, the outside has all the character and the inside is like a new one. I've had to get S&B scopes repaired (from abuse, not a S&B problem) a few times over the last couple decades and they've always been a pleasure.

 

[Daniel-01]

They refurbed my Gen 1 Short Dot from 2004 that had been damaged in an IED blast for free, the outside has all the character and the inside is like a new one. I've had to get S&B scopes repaired (from abuse, not a S&B problem) a few times over the last couple decades and they've always been a pleasure.

Thats great to know! I was wondering a bit how they handle repairs after warranty. I just bought 3 of their scopes (3-27, 5-45 and the new 1-8 dual cc) but wont get to shoot much in the warranty period (i am in the middle east now and guns are at home) so most likely won't know if anything is wrong until after just caught the 3-27 issue when shooting past 1k yds right before i left the US again.

 

[J-Ham]

Well Jerry's still legit... Just dealt with him a couple of weeks ago... Nothing has changed, he's still the gold standard.