Just got off the phone with Sig's Customer service...
Last night at a match, I had a light strike on a primer apparently (not sure if it was actually a light strike or if it was crappy ammo, but I was using Federal American Eagle in .40s&w, 165 gr). It's the first light strike I've had, so it's not a huge deal, but I've never cleaned inside the firing pin channel and I was wondering if there was a way to do that without disassembling the slide, and how regularly it needs to be done (no better people to get this info from than the people who manufactured the pistol, right?). I clean this pistol regularly and meticulously. It stays immaculate, and well-lubricated. I make sure when I'm cleaning that nothing gets inside the firing pin hole.
Well, I get on the phone with Sig Sauer customer service to ask them these questions. I'm told by the customer service representative that, since my pistol has ~1300 rounds through it, I'm getting close to the point that it should need a full disassembly and cleaning. Also, I'm offered Sig's factory-cleaning service, which comes at a cost of $80 + $55 shipping!!
There are two things here that are deserving of closer scrutiny. 1) According to the representative, the pistol is probably close to being due for a full disassembly/cleaning after only 1300 rounds and after being painstakingly maintained? AND, 2) It will cost me $135 for a simple cleaning after I've paid over $1k for the pistol to begin with??? At this rate, after 5000 rounds (3-ish cleanings), I could have bought a whole other new damn pistol for the price of the cleanings on this one. That's some wonderful customer service/loyalty. You'd think that >$1k for a pistol would buy you something, but there's *no one* I've talked to (glock or sig fanboys alike) that has told me that a sig is worth almost 2x what a glock costs.
The pistol has been awesome in all respects (reliable, accurate), but what's described above is enough of an issue to make me sell the thing and go to another manufacturer for my next pistol (s&w).
My advice: think hard about purchasing one of their pistols. From what I'm reading in several places now, they've got somewhat of a reputation for poor customer service. If you are thinking about purchasing one, make sure you know of a good local Sig armorer (no telling how much they'd charge for their services though), or be able to disassemble and work on it yourself (and, as I was informed on the phone, be ready to have your warranty voided from the disassembly, if you're not a Sig armorer).
Last night at a match, I had a light strike on a primer apparently (not sure if it was actually a light strike or if it was crappy ammo, but I was using Federal American Eagle in .40s&w, 165 gr). It's the first light strike I've had, so it's not a huge deal, but I've never cleaned inside the firing pin channel and I was wondering if there was a way to do that without disassembling the slide, and how regularly it needs to be done (no better people to get this info from than the people who manufactured the pistol, right?). I clean this pistol regularly and meticulously. It stays immaculate, and well-lubricated. I make sure when I'm cleaning that nothing gets inside the firing pin hole.
Well, I get on the phone with Sig Sauer customer service to ask them these questions. I'm told by the customer service representative that, since my pistol has ~1300 rounds through it, I'm getting close to the point that it should need a full disassembly and cleaning. Also, I'm offered Sig's factory-cleaning service, which comes at a cost of $80 + $55 shipping!!
There are two things here that are deserving of closer scrutiny. 1) According to the representative, the pistol is probably close to being due for a full disassembly/cleaning after only 1300 rounds and after being painstakingly maintained? AND, 2) It will cost me $135 for a simple cleaning after I've paid over $1k for the pistol to begin with??? At this rate, after 5000 rounds (3-ish cleanings), I could have bought a whole other new damn pistol for the price of the cleanings on this one. That's some wonderful customer service/loyalty. You'd think that >$1k for a pistol would buy you something, but there's *no one* I've talked to (glock or sig fanboys alike) that has told me that a sig is worth almost 2x what a glock costs.
The pistol has been awesome in all respects (reliable, accurate), but what's described above is enough of an issue to make me sell the thing and go to another manufacturer for my next pistol (s&w).
My advice: think hard about purchasing one of their pistols. From what I'm reading in several places now, they've got somewhat of a reputation for poor customer service. If you are thinking about purchasing one, make sure you know of a good local Sig armorer (no telling how much they'd charge for their services though), or be able to disassemble and work on it yourself (and, as I was informed on the phone, be ready to have your warranty voided from the disassembly, if you're not a Sig armorer).
