Haven't ordered a complete firearm, but I have bought many different parts from sights to complete slide/barrel assemblies, as well as gunsmithing services (RMR cuts and refinishing on OE slides). The quality is superb and other than some delays and minor communication issues on the service side (the all-too-typical story with in-demand gunsmiths) many years ago, I've been satisfied and will continue to patronize the company.