Gunsmithing Thank you McMillan for good service

[gol1]

In continuation to the post I published regarding a problem I have with the Cheek piece of my McMillan A5 stock I would like to use the stage given to me here to show my appreciation to Mr. Ryan from the McMillan fiberglass stock company who did every effort he could to help me solve the problem, I wanted to avoid shipping ,y stock back to the USA for the repair and he offered to send me the necessary parts free of any charge.
I got the parts in about a week and will try to repair the stock myself, it happens from time to time that even the best products from the greatest companies fails and a company is measured by the way it handles that failure, in my book I call McMillan's way of handling that case was great and as a long time (over 15 years) user of McMillan products I was very happy to see the way they handled my first problem ever so thank you for great product and service

Gol1

 

[buckey]

Re: Thank you McMillan for good service

Ryan M. at McMillan is a good dude - he has helped me out in the past!!

 

[Brandon05_88]

Re: Thank you McMillan for good service

+1 for McMillan. When I ordered an A5, they quoted 16 weeks. I had it in hand in 10 weeks.

On another stock I had the LOP spacer system installed. They sent the wrong recoil pad I had requested. Five minutes on the phone problem was solved. Five days later, I had a box with the new recoil pad and was told to keep the other one. It didn't cost me a dime!

 

[Boltfluter]

Re: Thank you McMillan for good service

Good to know they finally have a good PR guy. Wasn't always the case. Paul.

 

[veezer]

Re: Thank you McMillan for good service

I have a 50bmg scope rail that was so warped, my machinist buddy just about pitched it trying to open it up to accept picatinny style rings (yeah, they came with weaver slots only a few years back). He finally milled the top flat and was able to salvage it. I called them last fall about it and the only answer I got from them is to sell me another rail at around 200 bucks! Not so great customer service if you ask me.

 

[ShootToWin]

Re: Thank you McMillan for good service

thanks gol1, let me know how the repair works out.