Triad Tactical and MSA/Sordins Ear Pro

[NorCal Vu]

Guys,

I know this has been posted numerous times but DYAM, Steve at Triad Tactical fucking rocks when it comes to customer service and supplying a good quality at a great price.

I contacted Steve a few days about some issues I've been experiencing with my MSA/Sordin ear pro. Instead of telling me to call MSA directly Steve said he would take care of it.

BAM! Shit gets done. I get an email from MSA with a pre-paid shipping label to send my muffs back in. Steve already gave them the scoop and all I have to do is send my muffs in. Good to go right? Nah.

An MSA rep calls me this morning to discuss the issues with my ear pro and realizes that a UPS Ground tag was going to take 5 days to get to him. (Personally I was fine with this) He told to wait an hour for a next day air tag to be emailed to me.

The rep then explains if they have to send it out for repair it could take up to two weeks and asks me if that is acceptable? WTF Over? You know dyam well most places would just tell you it is going take two weeks and to deal with it. I informed the MSA rep that it would be nice to use my MSAs since they are so comfy rather than my Tac 6s.

Resolution: If there is not a quick fix MSA will send me out a new set vs. take two weeks to repair them. How is that for customer service from a manufacturer?

Buy quality products from a quality vendor and you will never have to worry.

Thanks Steve,

Vu Pham

 

[He Shoot Me]

Re: Triad Tactical and MSA/Sordins Ear Pro

+1 With Steve and Triad Tactical, he is GTG!

I had a last minute request before I split out of town to go deer hunting. He called me back and on <span style="font-weight: bold">very</span> short notice got me all squared away. I got my confirmation # right away. (2 day air) I just checked a second ago and it's on time as scheduled. My gear will be here the day before I leave.

Buy with confidence.

Thanks Steve,

-Pat

 

[Victor Co Heather]

Re: Triad Tactical and MSA/Sordins Ear Pro

Great to hear TT and MSA has that level of service. It seems rare these days that anyone cares about their customers.

What was the problem with the MSAs? Mine cut on and off intermittently, yours too?

 

[NorCal Vu]

Re: Triad Tactical and MSA/Sordins Ear Pro

Another note...

MSA Sordin just called me back and said don't bother sending my unit in. They will send me out a new battery cap and if it does not resolve the issue they will send me a replacement unit.

Vu

 

[NorCal Vu]

Re: Triad Tactical and MSA/Sordins Ear Pro

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: M.45</div><div class="ubbcode-body">Great to hear TT and MSA has that level of service. It seems rare these days that anyone cares about their customers.

What was the problem with the MSAs? Mine cut on and off intermittently, yours too? </div></div>

YUP...however mine has a battery compartment that maybe out of spec because if I shake them a lil it will just shut off. But it does shut off here and there before the 4 hour cycle.

Vu

 

[Victor Co Heather]

Re: Triad Tactical and MSA/Sordins Ear Pro

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Vu</div><div class="ubbcode-body"><div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: M.45</div><div class="ubbcode-body">Great to hear TT and MSA has that level of service. It seems rare these days that anyone cares about their customers.

What was the problem with the MSAs? Mine cut on and off intermittently, yours too? </div></div>

YUP...however mine has a battery compartment that maybe out of spec because if I shake them a lil it will just shut off. But it does shut off here and there before the 4 hour cycle.

Vu </div></div>

Mine does the same thing, it bugs the heck out of me. Usually it cuts out when I fire my rifle and doesn't come back on until I tap them hard. Maybe time to send mine in too.

 

[Triad]

Re: Triad Tactical and MSA/Sordins Ear Pro

Here my customer service contact at MSA:

Darcy L. Olinger
MSA Issues Resolution Group
PCR Group Phone#866-672-6977
[email protected]

If anyone has lingering issues, please contact them so it can get sorted out.

 

[Victor Co Heather]

Re: Triad Tactical and MSA/Sordins Ear Pro

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Triad</div><div class="ubbcode-body">Here my customer service contact at MSA:

Darcy L. Olinger
MSA Issues Resolution Group
PCR Group Phone#866-672-6977
[email protected]

If anyone has lingering issues, please contact them so it can get sorted out. </div></div>

Thanks Steve!

 

[lelandEOD]

Re: Triad Tactical and MSA/Sordins Ear Pro

I've got a set that recently started acting up.

My only gripe is that I can't seem to get an email through to her because of some ridiculous anti-spam system that forces me to "verify" my information. The link doesn't work so I'll have to find time to call.