I have always made it a point to KNOW my UPS driver. I've lived in 3 different town here in NM, and personally knowing the driver has gotten me great service.
That's the way to do it. I used to live in Oregon and our driver Paul was awesome, fantastic guy that took care of us...phone msgs, the whole deal. We gave him Christmas presents every year too, it was some mayberry shit. Here in the DC metro area with millions of people we always have different drivers and just because the truck was tracked to a location it doesn't show which of the 1000 apartments they actually did or didn't go to.
A few days ago I came home to 4 boxes outside the door, in the rain, but at least they were there. One driver seems to try to hide them in the bushes so nobody walks away with them, might be the same guy that tries to get them under cover in the rain. We probably have 4-5 different drivers covering this area.
Definitely driver dependent, good ones and bad ones. I'm just wondering about their policies, because shitbirds will always figure out the system then work around it. UPS has 17 million deliveries per day. Big accounts with Amazon etc. If I buy a $10 item from Amazon prime for next day delivery, and it doesn't arrive but shows as delivered, Amazon will just resend another item. They're not going to launch a big investigation to try to catch a POS driver.
It's the same with armored car services, there is a threshold for what kind of loss it takes to open an investigation. If the shipment is short by 1 penny, who cares? Nickel, quarter, $20, etc. At some point the count is off enough to look into it and someone gets fired. Eventually smart POS employees figure out what the magic number is and they just learn to stay below it.
Not saying all missing packages are driver thefts but the same process applies for all shitbird ops. Don't feel like walking the extra 50 yards in the rain, etc just trash it and mark it delivered maybe.
With this massive global shipping paradigm it's structured for volume and there are extra contractual links between the vendor and you that delay observations like "this one driver is a real POS". Package goes missing, you take it up with Amazon, maybe it goes down as an insured loss and they resend. Enough of these pile up, maybe it's the insurance company that cares but only when one delivery region hits $500k or something, then they go to UPS and say "we want to take a look at your records"
