Rifle Scopes Vortex Bump

[mzvarner]

Hope this counts as a worth while post. Maybe it will change a buyers mind about a brand. I recently ordered a Vortex Viper HS 4-16x50 and sighted it in. After firing a handful of shots I noticed something on the lens. I tried like hell to clean it, but realized it was stuck on the internal glass. Contacted Vortex on a Friday afternoon, received a response and FedEx shipping label moments later. Due to my schedule I wasn't able to ship until Monday and here it is, one week later good as new free of charge, no drama or run around!

Thank you Vortex for having such an awesome customer service.

 

[ziperian]

good info, thanks for sharing.

 

[Bear24]

stories like this are one of the big reasons I went with my vortex PST FFP, I also saved money as I was going to get a NF. I have absolutely no regrets on my decision.

 

[roggom]

Yes, their CS is top notch. Also them emailing the owners return waybills is just icing on the cake.

 

[Rob01]

Typical of the excellent service you will get from Vortex

 

[PKT1106]

Wow, really? I just sent my PST to get looked at and they just sent me the repair form and told me to ship it to them. It was only $8 for Priority, but still, sounds like I just spent money I didn't need to.

 

[30calDeath]

A huge reason why I bought my 1-6x HD, nice knowing that if I need to use it their will be no questions asked.

 

[5R Milspec]

just one more reason for me to buy the 6-24x50 viper PST thanks for shareing

 

[ole'soldier]

I had received a Viper 6.5-20x50 from Vortex (drop shipped) and found a couple scratches on the inside lens coating. I sent it overnight on my dime and ended up not only getting a new scope, but was able to switch to a different reticle (basically the cost of my shipping) for free considering this scope was a few weeks old. Getting a reticle swap I was told is 110 bones, but they took care of me expressed ship it back so I could have it for a weekend shoot. I've had to send a scope mount back to them and they swapped it for free no questions asked, even gave me replacement lens caps for the Strikefire Red Dot I have from them. So yes, their customer service is top notch. You never know what can happen until you ask.

 

[bluto77]

I've heard a lot of stories like this too. One of the main reasons (combined with price point) that I chose the PST 6-24x50 FFP MRAD for my next rifle.