Good morning all, just a general warning not to expect much from carbon six barrels. I tried them out this year and have experienced horrible customer service and they are completely unable to keep their promised posted time line.
I ordered a new barrel for my hunting rifle back in March, i was promised over the phone that it sould be "about" 5 months guaranteed no longer then 6 months (6 months is what's posted online) but they told me it would probably be sooner and guaranteed it to me by 6 and assured me they would have it to me in time for hunting season.
Well....... here we are at 6.5 months and the best answer i can get (after calling for a week straight and sending multiple emails) is its somewhere in production and probably another 4 to 6 weeks. No apologies or comment about them being late or costing me all 3 tags i pulled this year. They just seemed annoyed i was even asking after my order and told me they couldn't give me a date or tell me where in the process it was..... just that it's in production and still quite a ways out.
Now i understand falling behind. People are busy, things change..........i get it. But when you make personal promises on your word, then pretend like you never did and get upset when someone holds you to your word, ignore your emails and don't make any attempt to provide decent customer service (it takes weeks to get an email back if you even receive one, and can spend days calling with no return call) and you don't seem to care about your word as a business owner, i have trouble trusting your work as a craftsman or that you would stand behind any of your products.
Anyway just my experience and 2 cents. Hopefully it can save someone else the same headache.
I ordered a new barrel for my hunting rifle back in March, i was promised over the phone that it sould be "about" 5 months guaranteed no longer then 6 months (6 months is what's posted online) but they told me it would probably be sooner and guaranteed it to me by 6 and assured me they would have it to me in time for hunting season.
Well....... here we are at 6.5 months and the best answer i can get (after calling for a week straight and sending multiple emails) is its somewhere in production and probably another 4 to 6 weeks. No apologies or comment about them being late or costing me all 3 tags i pulled this year. They just seemed annoyed i was even asking after my order and told me they couldn't give me a date or tell me where in the process it was..... just that it's in production and still quite a ways out.
Now i understand falling behind. People are busy, things change..........i get it. But when you make personal promises on your word, then pretend like you never did and get upset when someone holds you to your word, ignore your emails and don't make any attempt to provide decent customer service (it takes weeks to get an email back if you even receive one, and can spend days calling with no return call) and you don't seem to care about your word as a business owner, i have trouble trusting your work as a craftsman or that you would stand behind any of your products.
Anyway just my experience and 2 cents. Hopefully it can save someone else the same headache.
Hopefully it works.
wieght for the season of you need.
