Must be a hell of a view from that high horse of self-righteousness you are sitting on. And, you seem to be able to selectively quote me without actually being knowledgeable of the overall nature of my posts in this thread and the one that got nuked.
In summary, I totally agree that none of us paid any sort of money up front for this powder drop system and hence have not suffered any actual loss or harm.
But I also posted a number of times that, for the bulk of my career, I worked as a customer facing program manager in some very high tech, cutting edge, and costly core network systems for large scale telco carriers and feel qualified to make the following points:
- Schedule slips happen during product development….to everybody
- Even though my customers also did not pay any money up front, they nonetheless reasonably expected us to:
- Inform them ahead of time (not when the date actually past) of a slip
- Tell them why we slipped and what we are doing to ensure it doesn’t happen again
- Give them a realistic revised date and show how we can have a good degree of confidence in making this date
IMO, while Paul may be a very nice and talented guy, it seems he has no idea of how to build a realistic schedule, identify risks, and plan to mitigate these risks. He also seems to have no idea how to communicate his status to his customer base (and yes, we are part and parcel of his customer base).
The stock response of the defenders of IP is that his time is better spent getting the product ready to ship than responding to retail customers. IMO, this is bunk. All it would take is a few minutes to put an actual informative blurb on his website. That’s it. He seems to cut out time to talk to customers so he apparently has time write a small paragraph explaining current status, a revised ship date, and how he has confidence that this date will stand. None of this has he done.
So…in summary, go away and bother someone else, dude.
cstactical.com
