Maggie’s Star Link

[Hrsmn51]

I had Star Link gen3 installed 6/26/25
DOA on 7/3/25
As of today no response from support as to any resolution or assistance.
Anyone here have any experience with them?
While it worked speed was great. Expensive per my experience.
Not many options in rural Montana
H

 

[Redmanss]

I had Star Link gen3 installed 6/26/25
DOA on 7/3/25
As of today no response from support as to any resolution or assistance.
Anyone here have any experience with them?
While it worked speed was great. Expensive per my experience.
Not many options in rural Montana
H

On a Gen 2 dish for the last three years, love it. I started to get diminished performance, it was pole mounted and I scratch buried the cable in gravel which I think damaged the cable in the thaw/freeze cycle, replaced the cable and back up to greatness again. It's taken blizzards with -37°F temps, golfball hail and everything else the Wyoming prairie throws at it, dish and router (as well as the 18 months on the replacement cable) run just fine.

Check the cable for damage would be my only suggestion, especially where tacked to your house and any sharp bends, or for errant animal damage.

I have no comment about customer service because I've never used it, but I'll fill in: "Did you turn it off and back on again?"

Price wise for $90/mo it beats anything available in this area short of fiber, if can actually find it. I can't.

 

[Gemsbok]

I have to reboot maybe 1x/month when the connection between the router and the computer gets wonky (something about sleep v log off). I just Unplug the power 3x and let it restart.

 

[ggmanning]

I've had it installed on a deck at the coast for a couple years and it has been flawless. It's got to be tough with the winds and weather it sees. I have heard CS is difficult but no experience.

 

[Srgt. Hulka]

Following this thread. I just moved to a black hole of internet and cell service. My MIL has Hughesnet, which is absolutely worthless. Been wanting to switch to Starlink, but having a hard time giving up that $500 initial cost.

 

[Hrsmn51]

I had a local contractor do my install so I would hope that part went well.
After multiple discussions he is refunding my cost so he is a stand up guy. Mine is the second unit to fail in the last couple months.
My research showed the service was good. I posted the thread wondering about CS.
So far CS is none!!
I purchased another router and power supply from Wally World and still no connection. That leaves cable and antenna as failed product.
Not sure what next.
Musk's comment about employees need to be caring and competent seems to be a miss with Star Link

 

[Redmanss]

Following this thread. I just moved to a black hole of internet and cell service. My MIL has Hughesnet, which is absolutely worthless. Been wanting to switch to Starlink, but having a hard time giving up that $500 initial cost.

Watch for sales at Home Depot, I've seen it as low as $350 there.

 

[Srgt. Hulka]

Watch for sales at Home Depot, I've seen it as low as $350 there.

I certainly will, thanks!

 

[Inifinty]

The one time I needed customer service for a missing item the response by typical standards was a bit slow. But once they did engage, the problem was handled quickly and to complete satisfaction.

Elon must have customer service working on a skeleton crew where anything that falls outside the norm takes a little longer to resolve.

 

[MadDuner]

Our Starlink system has been flawless - so far.

 

[Whiskey Tango Foxtrot]

Our Starlink system has been flawless - so far.

Ours also for 2 years