I had a local contractor do my install so I would hope that part went well.
After multiple discussions he is refunding my cost so he is a stand up guy. Mine is the second unit to fail in the last couple months.
My research showed the service was good. I posted the thread wondering about CS.
So far CS is none!!
I purchased another router and power supply from Wally World and still no connection. That leaves cable and antenna as failed product.
Not sure what next.
Musk's comment about employees need to be caring and competent seems to be a miss with Star Link
Honestly, I’m not surprised CS is sucking with them or pretty much any big tech company. Seems to be the way all of them are going with AI chatbots replacing humans as much as possible. I’d say I was disappointed, but that would indicate I had a positive expectation in the first place.
I would say don’t walk away due to faulty initial equipment though, the service itself is impressive considering it’s satellite internet from anywhere that doesn’t risk ground equipment failing to keep you up and running.
My wife works from home a bit, when the internet goes down she loses upwards of $700/day. Previous terrestrial internet service we’ve had towers go down in blizzards for several days, that hurts. Longest outage we’ve had on Starlink was a few hours when they had an update go awry. I’m probably going to pick up a Gen 3 dish and keep the 2 as a backup for when softballs fall out of the sky, it’s only a matter of time until that happens here and would minimize her earnings loss to about an hour instead of days to ship a new dish to the sticks.
One note on hail, that’s the one thing that stops the signal. When my signal breaks up with a storm coming in I know the hail is about to hammer us. Heavy snow hasn’t been a problem at all, but prairie snow isn’t mountain snow. Put your unit on a UPS, it’s slow to reboot and will shut down on a flicker of a power blip from a lightning strike.
Eyeball your cable, taking special note where they tacked it to your house. Any pinching of the wire will fuck it, I learned the hard way how sensitive that cable is.
