Re: SWFA - Constructive Criticism
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: ctsmith</div><div class="ubbcode-body">In my case, I ordered two ring/base combinations which I had never laid my eyes on and not knowing which one one I wanted to use. I explained this at the time of ordering and was told it would be no problem at all to return the set I did not choose. Nothing was said about a restocking fee, though I did not specifically ask. I was not aware of their policy until posted above.
Combine the restocking fee with the 10 day return policy and slow refunds and its becoming apparent that SWFA is not really enthusiastic about accepting returns.
I will give SWFA a pass on the slow refund. I WILL NOT ever do business with them again if I get hit with a restocking fee. I realize (now) that it is their policy. However, it was never mentioned when I specifically asked about returning items at time of order and it was never mentioned when I called to get a return authorization number. I don't want to be premature in my reaction. I have a feeling SWFA will not charge me a restocking fee.
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I should just keep my mouth shut, but for some reason I can't. I have to tell you running a small business in this economy is not easy. Honestly you sound like you were planning to be a pain in the rear end from the beginning. You ordered two sets of rings knowing one wouldn't work, without reading their return policy and are complaining about a "slow" refund during the holidays and busiest time of the year for most retailers, seriously? You could have fixed the situation from the get go by figuring our what rings you really needed. The ring offsets can be found out fairly easily. I completely understand their 15% restocking fee, even though we don't personally have a policy. We also don't see see many if any returns. Have you ever thought that it took someone time to find your rings, package them up, create and print an invoice, print a shipping label, notify the shipping company and get your order on a truck? Time = money, and the company had to pay someone to do that. Now they have to receive your rings that they just sent out, un-package them, add them to the inventory, find your original invoice and CC number, refund the amount of the rings and in the mean time they had to field a phone call from you. Again, someone was paid by the company to do that all because you couldn't figure out what rings you needed.
Who is in the wrong here?
I'm hoping you can take my above post as simple "Constructive Criticism". The way you come off in your posts, you sound somewhat "entitled" to preferential treatment and expect SWFA to cut you a deal and take a loss on an item.