+500 Geissele CS

[Thebelly]

Weapon: AR-15, home-grown for an armorer's course
Trigger: Geissele G2S

Original Problem: collapsed disconnector spring (my own fault and I admit it)
Original Fix: purchase a new spring kit

Current Issue: the spring kit had all the other parts, but not the disconnector spring.

5 Sep @ 9:40 PM: I used the online 'contact us' form to say that I was missing the spring, and that its my own fault for needing it in the first place.

5 Sep @ 10:09 PM: *ding* I get an email from Bill Geissele assuring it will get sent .

What the actual crap?

I very impressed at the speed and attention. As with any CS experience, I'll update this original post as the updates roll in.

 

[samnev]

Did you buy the trigger from Geissele? I had problem with one of their triggers. Because i purchased it from Brownells they wouldn't help and had to go thru Brownells.

 

[GH41]

Did you buy the trigger from Geissele? I had problem with one of their triggers. Because i purchased it from Brownells they wouldn't help.

I'd like to see a screen shot of that email.

 

[Bulsara]

Geissele definitely has very good customer service. I bought a SSA-E trigger from 3rd party website and when installing the trigger spring got bent.
So I called Geissele and they told me to email their sales department and within few minutes get reply back saying a replacement spring will be sent free of charge.

 

[samnev]

I'd like to see a screen shot of that email.

I phoned their customer service number. It was a CS Rep that told me I had to go thru Brownells since I purchased it thru them. I should have noted that in my first post. I have corrected that post to reflect that. So I do not have an email response since I phoned rather than use the contact form. Guess I should have used the online form. I know they have good customer service perhaps my was encounter was because I called as soon as they opened up last Tuesday after the holiday weekend.

 

[GH41]

I phoned their customer service number. It was a CS Rep that told me I had to go thru Brownells since I purchased it thru them. I should have noted that in my first post. I have corrected that post to reflect that. So I do not have an email response since I phoned rather than use the contact form. Guess I should have used the online form. I know they have good customer service perhaps my was encounter was because I called as soon as they opened up last Tuesday after the holiday weekend.

If you were going to exchange it Brownels is where to go. For warranty Geissele should have fixed it. Maybe one of you misunderstood the other. I assume everything worked out in the end.

 

[samnev]

What the problem was was the slave pin that holds the trigger assembly (less the Hammer) captive was missing. You couldn't tell looking at the unopened package as the brown paper they pack it in covered that part. When I took the parts out of the plastic the disconnector, coil spring and separated from the main trigger assembly. I thought I clearly explained the missing part to the CS rep, maybe I didn't, but was told to handle it through Brownells. I called them and they said the would order it from Geissele. Not wanting to wait for it I made a slave pin out out a nail of the correct diameter. Carefully smoothed it down to the correct size. Inserted it in the trigger assembly and installed the trigger. So it did work out OK in the end.