Anyone with better amazon fu than I.
Several days ago, I couldn't logon. Tried to change password, but never received email with one time password. Tried their contact link, but you have to logon to use. Googled and found an email...no response.
Googled and found a phone number. First call, could barely understand the CS rep. Said Amazon locked account due to suspicious activityI would receive email to verify identity...no email. Called again....same response. Called again...CS rep was not familiar with email to verify identity process and woyld turn over to account specialist. I should be contacted in one or two hours, but no more than 24 hours.
Waited 24 and called again. CS rep goes through the usual questions and tells me my user name is incorrect (same user for life of account). She basically tells me there is nothing she can do. I ask her to transfer me to a dept that can help. She asked which dept did I want. Getting a little frustrated by now. I said whatever dept can help me. She replies that is her dept. I said, you're telling me there is nothing that can be done; the hacker wins? Then she says she can forward to account specialist dept. I ask if she can transfer me...No, they don't have phones.
I listened to her type out a message to this dept and asked her to CC me, she would not. She told me to give them until Monday. I really don't expect a response.
Does anyone have another route I can try.
I would just dump it, but I still have several months of prime and a gift card sitting on the account.
I appreciate any help.
Several days ago, I couldn't logon. Tried to change password, but never received email with one time password. Tried their contact link, but you have to logon to use. Googled and found an email...no response.
Googled and found a phone number. First call, could barely understand the CS rep. Said Amazon locked account due to suspicious activityI would receive email to verify identity...no email. Called again....same response. Called again...CS rep was not familiar with email to verify identity process and woyld turn over to account specialist. I should be contacted in one or two hours, but no more than 24 hours.
Waited 24 and called again. CS rep goes through the usual questions and tells me my user name is incorrect (same user for life of account). She basically tells me there is nothing she can do. I ask her to transfer me to a dept that can help. She asked which dept did I want. Getting a little frustrated by now. I said whatever dept can help me. She replies that is her dept. I said, you're telling me there is nothing that can be done; the hacker wins? Then she says she can forward to account specialist dept. I ask if she can transfer me...No, they don't have phones.
I listened to her type out a message to this dept and asked her to CC me, she would not. She told me to give them until Monday. I really don't expect a response.
Does anyone have another route I can try.
I would just dump it, but I still have several months of prime and a gift card sitting on the account.
I appreciate any help.