Anyone having trouble contacting Bighorn?

[SuperSneakySniper]

Update: I was able to contact them! All is well, they must have just been busy when I tried the last couple times. Bighorn CS is great!


Hey guys,

About 4 months ago I first bought my Bighorn action, the website and customer support staff were extremely fast, but I've recently been trying to get into contact with them over the past couple weeks to ask some questions (sent a couple emails, and called) and haven't had any luck.
Any idea what's happening? Are they being swamped with orders right now or going through some internal changes or something?

 

[Pusher591]

I called them a few weeks ago and got right through. They returned an email to me after about a week last week.

 

[padom]

No issues calling or emailing either

 

[SuperSneakySniper]

Huh... I guess I may be getting them at a bad time. Bad luck on my part.
I tried 2 emails about 2-3 weeks ago, then another email last week, plus a phone call this morning and no dice. But I have faith in their customer service. Last time I was in contact with them a few months ago they went above and beyond to explain everything to me and help me out, they were extremely friendly and patient with me. So I'm not complaining, I was just curious. I'll keep trying. Thanks guys!

 

[Sheldon N]

I've called them several times and have most always be able to get to talk to one of the guys in the shop. They've been very helpful every time.

 

[Supersubes]

You must have some perfectly bad timing/bad luck for some reason. I called yesterday, and spoke to Robbie. She's one of the nicest ladies in the biz. I was in a bind and needed a part. She and Aaron confirmed they had the part, and she expedited it to me.

I called several other businesses that day and got nobody. Chalked it up to them playing catch-up after the long weekend.

 

[atxhorn4425]

Yeah same as the others, I called about a week ago and got a very helpful guy on the phone right away.

 

[SuperSneakySniper]

Update: Hey guys, I got a call back from them! I didn't get a reply to the emails, but the phone call more than made up for it! Thanks! Bighorn CS is still great!