I wanted to post a recent interaction I had with Springfield Armory and their customer service. I was at Camp Perry the first week of August and gave the custom shop a springfield M1A reciever I had to have a Kreiger Heavy SS barrel installed. The rep at Camp Perry was very knowledgable and told me I would get my rifle in about two months. So on Wednesday my package arrives. We all know the feeling; Santa came in September. My rifle was back and early to boot. I open the box and a gleaming Kreiger is staring back. Then I go over it. Everything is perfect except there is no op-rod guide. I didn't even discuss it at Camp Perry because on my other rebarrel projects it was allways included and I assumed it would be this time. Then I got nervous. Did I assume and now I have to pay to send it back? A quick call to Sringfield Inc. and I was connected to Cori in the custom shop who said, "It's a Kreiger?" I said, "Yep" and he said, "We screwed up and we'll get it back and pay the shipping" A customer service rep was monitoring the call and within an hour I had an e-mail with my RMA and a pre-printed shipping label. I know some will say it shouldn't have happened but I own a business and shit does happen. They're response was perfect. No excuses, just we'll make it right and on our dime. Sorry to be long winded just wanted to tell my tale.
Gunsmithing Awesome SA customer service
- Thread starter longshotbml
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