Re: Falcon Optics Warranty???
I'm sure with anything being made by humans there are bound to be imperfect individual items that come off of manufacturing lines, right? It sounds like they did right by you, correct? It sounds like most folks have been happy with their performance.
So I heard back from Falcon directly and thought I should share the email they sent. They sound like they're standing behind their items, but that they have contracts with their dealers to handle warranty claims and don't necessarily deal with individuals directly. This makes sense with the US market as they are in the UK and have to do export licenses for these, which are made out to the dealers that originally receive them It makes sense to me. Here's their letter:
<div class="ubbcode-block"><div class="ubbcode-header">Quote:</div><div class="ubbcode-body">Hi
We offer a 5 year repair/replace warranty against defects in materials and workmanship to all the models we supply in the UK. We also agree to offer service throughout the life of the scope. In theory its limited to the original owner of the scope and you must have your original proof of purchase. I say in theory as we tend to look at things on a case by case basis with a bit of common sense. Its not unheard of for us to repair/replace under warranty even if you are not the original owner, in cases of accidental damage, missing proof of purchase etc, etc providing the owners story checks out and they have been honest with us.
In the case of models supplied within the UK then we are the point of contact for return should a scope develop a fault. Customers have the option of returning the scope directly to us or back to the dealer from where they purchased, whatever is easier for them.
In your case, as you state that you are based in the US, if you were to purchase from one of our dealers in the UK (Optics Warehouse you have already mentioned) then you would still be covered by our 5 year warranty but you would be returning the scope to Optics Warehouse should it ever develop a fault rather than to us directly. Optics Warehouse would have the export license in place to export the scope to you in the first instance, they might need to assist you in order to legally export it back out of the US, they would then need a new or amended license to get the repaired/replaced scope back to you.
My advice would be to use the US based dealers that we have in place. That way a scope will only ever have to be returned to a destination within the US should a problem ever arise. US dealers offer warranty and after-care directly to you, you don't even need to contact us. Terms and conditions may differ slightly from US dealer to US dealer but they are all very likely to be offering you a 5 year repair/replace warranty very similar to what we offer direct to customers in the UK.
- So in summary if your in the UK then its a 5 year warranty backed by us.
- If you grey import from the UK then its still covered by us but your going to need to return to whoever sold it to you in order to get it taken care of and looked at by us.
- Purchase from within the US and you are backed by the warranty of the US dealer that supplied it to you. Its likely to be 5 years and is underpinned by the agreement in place between ourselves and that dealer. It might pay to contact the dealer in advance to see exactly what the terms and conditions are.
- R W Snyder Gunsmithing -
http://www.rwsnydergunsmithing.com
- Wonders Optics -
http://www.sightwonders.com/
- Suppressed Tactical Solutions -
http://suppressedtacticalsolutions.com/
- Irvington Arms -
http://www.irvingtonarms.com/
Sorry for the long answer but we thought it was worth covering all angles once you mentioned where you were based and the fact that you had been in touch with a dealer in the UK.
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Best Regards
Nick Watts </div></div>
