Gunsmithing How to contact Rock Creel Barrels

[Gil P.]

I won a free barrel certificate for a Rock Creek barrel back in March of this year and I mailed it to Rock Creek. I was able to e mail Paul at the beginning of March to confirm that he received it, which he said he did. I have tried to e mail him since then to try and get an ETA on the barrel but I haven't been able to contact anyone at Rock Creek through e mail or phone (none of my e mails ever get answered).

How can I contact them?

 

[jasonk]

He's cut rifled on here I think, but in reality you just need to wait, it's likely 6 months at the soonest and don't get nervous until 12 months. They are busy as all barrel makers are.

 

[Gil P.]

Thank you, I might need to contact them to make a change in shipping address in the coming months.

 

[Victor N TN]

Do a Google search for their email and phone.

 

[427Cobra]

PM sent

 

[jsthntn247]

Good luck buddy!!

 

[gunnergirl81]

They're good guys, they'll take care of you. Their tubes are worth the wait.

 

[Bugholes]

There are changes in place at Rock, suggest you call the main number and ask to speak to Russel. I may be able to help you if I have what you need in stock, I just got a bunch of barrels and have 6.5s coming in today

 

[Gil P.]

It's been a while since I checked this forum; pm inbound.

 

[lead ƒarmer]

It can be a challenge. Don't ask me how I know

sent from my POS phone

 

[Gil P.]

About how long did it take for you to get your barrel from Rock?

 

[lead ƒarmer]

About how long did it take for you to get your barrel from Rock?

I was quoted 1 month. But a bunch of excuses and missed calls later it turned into a little over 5. I'm fine with waiting, but don't like excuses and bad customer service

sent from my POS phone

 

[jsthntn247]

I was quoted 1 month. But a bunch of excuses and missed calls later it turned into a little over 5. I'm fine with waiting, but don't like excuses and bad customer service

sent from my POS phone

If you talked to the Douche (Paul) that usaully answers the phone he will lie through his teeth. At least that's what two of their other employees told me. He one weeked me for 5 months until I got someone else on the phone and they told me Paul had never mentioned a word to anyone in the shop. I wouldn't order a damn ball bearing from them again until they get their shit straight. Plenty other barrel makers are truthful when they tell you something and their barrels are just as good.

 

[lead ƒarmer]

I believe it was paul I talked to

sent from my POS phone

 

[Gil P.]

Good news guys; I just got off the phone with Russell at Rock Creek.
Paul was the first guy I talked to back in March, but Russell said that he no longer works there. My free barrel cert was lost but Russell was able to find my old e-mails to Paul.

Unfortunately Paul never put my order in the system back then, so I probably would have never gotten a barrel in the mail. Luckily they had the barrel I was looking for in stock, and I was told it should be here in a couple of weeks. That is some excellent customer service; im glad they fixed the issue.

 

[lead ƒarmer]

Hope all goes well for you. My barrels shoot great, so uf their customer service picks up I'll be back in the future

sent from my POS phone

 

[John L]

Unfortunately Paul never put my order in the system back then

This may be the reason I've been waiting 4 years for an M1A barrel. Actually not really waiting anymore, gave up on them a long time ago.

 

[jsthntn247]

Paul was the weak link for sure. If they fired his ass that's definitely a step in the right direction. I got a bad barrel from them and sent it back with the action. After 5.5 months I finally got Jason I believe on the phone and he told me Paul had just told him about my barreled action that was setting in Paul's office the whole damn time even after numerous calls. He took one of the barrels off the Gunwerks line and chambered it for me ( worked on a Saturday overtime) and got it back in 4 days. It shoots better than any rifle I own, damn chamber was RIGHT. If all of their CS was like what Jason did, I would look no where else for a barrel.

 

[Gil P.]

Its a shame there are people like that out there who make their company look bad like that. Im sure you all have that one guy at work who you wonder why he ever bothered to get a job because he always tries to do as little as possible.

 

[Gil P.]

Good news: I got my Rock Creek barrel in the mail yesterday. It's a 6.5 mm, 8 twist, Heavy Palma. It looks like their CS has improved.