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I had to send my Hawke back....

isaaccarlson

Sergeant
Full Member
Minuteman
Jun 21, 2011
153
12
37
Wisconsin
The optical zero was at the far left end of the windage range and I only had 2 minutes of wind left. I did not notice until I changed my shooting direction and tried to adjust for a left wind.....couldn't do it. I called Hawke and they said send it back and they will look at it. The customer service is great, but the QC is lacking. This is the second scope I have sent back. The first one had a canted reticule ( about 3°). If the next one is bad, I will be taking it back to the dealer to get my money back. A person tends to expect more for $500.
 
Re: I had to send my Hawke back....

That sucks man. I have been impressed with my friends sidwinder 30 8-32x56, we have put it threw its paces for sure!
 
Re: I had to send my Hawke back....

They make good scopes, the display model was a 6.5-20x42 and it had no problems. I would have bought that one, but I wanted the extra top end. It really helps way out there. I don't think I should have to pay for the first trip, let alone the second. I will see what comes back. If it is good, then it will get used. If it is bad, I will be getting my money back and getting something else. You would think they would make sure the replacement actually works before sending it out.
 
Re: I had to send my Hawke back....

I just talked to Hawke again and they are sending a return label so I don't have to eat shipping. The customer service is top notch.
 
Re: I had to send my Hawke back....

Sorry about the bad experience, but at least CS was good. Nothing worse than a crappy product and worse CS!
 
Re: I had to send my Hawke back....

When you speak to them, ask them to bring out a Mil/Mil FFP scope in the sub $500 range! it would sell like hot cakes!
 
Re: I had to send my Hawke back....

I have had a problem or two with mine but nothing they wouldn't remedy. Still a great product for the money compared to others with similar featues. Bad lck may be to blame,I have 6 and all my friends are using them and i have only seem problems with the lower end ones.