I bought a new pair of Leica Geovid HD 10x42 binos (meters)last November. In February the rangefinder died in them. I sent them back to Leica. The brown truck drops off a package about 6 weeks ago and to my pleasant surprise there is a brand new pair of Leica binos in the box. One small tiny problem, its a pair of Geovids, not HD, and not in meters. When I sent them back the person that I talked to told me to send everything that I had back. All I got back was the wrong binos. So I wait another 4 weeks for all the accessories.
I honestly had not noticed until tonight that I even had the wrong binos, the box has been sitting on my shelf. I was actually about to put them on here for sale because I picked up a pair of Zeiss Victory RF's in the mean time and I like them better anyway. So part of this is my fault for not paying attention to detail when they showed up. But come on how damn hard is it to get something like this right. In the first place a $2400 piece of optics should not have these problems, I don't care who builds them. I just can't believe that a company with a reputation for quality optic's would have customer service this poor. I could have lived with them sending a pair in yards, but not sending me a pair of HD's, now I'm thinking that they aren't even new. Maybe I'm just a magnet for bad experiences.
I honestly had not noticed until tonight that I even had the wrong binos, the box has been sitting on my shelf. I was actually about to put them on here for sale because I picked up a pair of Zeiss Victory RF's in the mean time and I like them better anyway. So part of this is my fault for not paying attention to detail when they showed up. But come on how damn hard is it to get something like this right. In the first place a $2400 piece of optics should not have these problems, I don't care who builds them. I just can't believe that a company with a reputation for quality optic's would have customer service this poor. I could have lived with them sending a pair in yards, but not sending me a pair of HD's, now I'm thinking that they aren't even new. Maybe I'm just a magnet for bad experiences.
