A few days ago, was a bad day. I had to implement my alternate plan for firearms access. I could not open my Scheels brand safe (Champion). My dial mechanism failed. It took me 3 hours to get the safe open with the help of a large rubber mallet. I called champion the next day, and yes, they could not help over the phone. The technician told me that it sounded like the dial mechanism slipped a number. I held the door open and locked it and went through the checks with customer service on the phone to no avail. This is my second safe lockout in two years, the other one was my Cannon key pad died on me. I got both safe s open and I did not have get the heavy tools out. In both times I would have been in a world of hurt If I needed my guns in a hurry. It is time for me to consider a quality safe that will last. One lock smith I spoke to said that even the quality safe can go bad even when new. What I learned was, the first indicator of trouble call a lock smith to check things out and have a idea on how to get into your safe on your own. I quick shot of CLP spray sold the problem for me. I was quoted the price of $69.00 for replacement touch pad that I could install my self and $199.00 for a new dial mechanism that must be installed by a lock smith. Any of you guys had a similar nightmare?