Phone issue

[MarshallDodge]

My phone fell out of my pocket and a little rock cracked the camera lens. I took it to a Ubreakifix store and they did a great job on the repair but they messed up all the settings in my phone.

They said they needed the password to test it and do some diagnostics and I gave it to them, but I guess they connected it to some kind of Samsung test system and in order to connect it, they put it in developer mode, and when I got it back they said some settings were reset.

Is this legit or do you think the repair techs were trying to pull stuff off my phone? I don't have anything real sensitive on it, pulled the SD card before I dropped it off, but should they be getting in people's phones like that?

 

[6.5SH]

If you gave them the password they already had full access to pull anything off it.

 

[MarshallDodge]

If you gave them the password they already had full access to pull anything off it.

I did give them access to the phone but they are asking me for a review of their work. Should I give them a good review or nick them for messing up my settings. Every time I pick up my phone I am finding something else I need to fix in the settings...ringtones, alerts, wifi, apps, all of my Bluetooth devices are wiped, and even colors are off.

 

[John's Friend]

You did change your password on the return of your phone ?

Yep, they had access to everything on your phone.

If I were to take my phone in for service, I'd think about installing a clean, second SIM card in the phone before handing it over to a repair shop.

How to install multiple SIM cards into your smartphone

Want to install an extra SIM card in your smartphone? Here's what you need to do just that.

www.zdnet.com

 

[Bullfrog08]

Like most people.....I doubt you have anything that sensitive on your phone.

If anything, Id change sensitive passwords....banks, loans, email, etc. Better safe, than sorry!

 

[THEIS]

Hi,

How far away was the repair shop from The Bumblehive?

Sounds like they might have run the "Carnivore" installation program on your phone.

Sincerely,
Theis

 

[OldSalty2]

gave password for a broken camera lens..ugh.

at best, its nothing.

at worst, welp...

just depends on what apps you had, app authentication methods, etc.

 

[whatsupdoc]

WTF do they need to change settings or install anything for a simple hardware replacement?

 

[Doc68]

Another dumbass has been born.

Why the hell would you give them the PW. Hope you dont have all your CC/bank info saved on it....

Doc

 

[Dewey7271]

Hope there weren’t any naked pics on there.
Hard to tell where those’ll show up...

 

[MarshallDodge]

Another dumbass has been born.

Why the hell would you give them the PW. Hope you dont have all your CC/bank info saved on it....

Doc

Nothing is saved on my phone, including banking and cc info. I have two banking apps but they need two step authentication.

All personal pics were removed.

I'm still trying to figure out if this is normal protocol for phone repair.

 

[OldSalty2]

id throw the phone in the trash tbh...

wouldnt trust they did a factory reset. would defintely wipe it, for sure.

they likely installed spyware to track, listen and watch you whenever they want.