With these new developments, I thought it best to discontinue my old thread and start a new one.
First the bad news. My Digisight N550 failed this past Sunday, while reviewing the "One Shot" sight in feature. Cumulative operation time was just under 1 and 1/2 hours... bummer. Prior to the failure, I experienced a series of horizontal lines flashing across the screen. Then the screen went bright white with no image. I tried to resolve the problem by cycling it on an off several times, then ran through all the different controls and replaced the batteries with fresh ones. Nothing worked, so I let it sit for a couple of hours and went through the problem resolution steps again.
Up to this point I was pleased with the N550's function and for my varmint hunting needs it performed very well as equipped. I purchased the N550 from Optics Planet and did so because of their stellar customer service and 30 day return policy. Sunday night I completed the online RMA process and printed out the shipping label and associated documents. I gave them the option to either provide a new replacement or a full refund if they didn't have any in stock.
Now the good news. After shipping off my defective N550 I called Optics Planet. Sure enough, they didn't have any in stock to send as a replacement, but freely offered to provide a refund.
I really want to put the N550 through it's paces, so I picked up the phone and called Pulsar direct. After explaining my situation the receptionist ask me to please hold. After a few moments a gentleman came on the line and asked how he could help. We chatted about the failure and my desire to get a new unit. Ivan apologized for the inconvenience and assured me that Optics Planet would be sent a unit, promptly, to replace mine. He explained the replacement unit would either come from the distributor or directly from Pulsar's LE inventory. We agreed to exchange emails with our pertinent information once we hung up. Within an hour I received a phone call from Sellmark, the Pulsar distributor to Optics Planet. The rep from Sellmark, Jeff, was all about customer service too!
Turns out Ivan is the President of Pulsar. Pulsar has 700 employees globally and the President is taking care of my issue. FYI - Jeff mentioned that this is the first Digisight N550 failure report they have received.
I'm glad I invested the extra time and effort to acquire another N550 and give it a second chance. Besides, the customer service has been excellent up to this point.
I should mention, again, Pulsar provides a 3 year warranty for the N550, which they extend to 4 years if your register on their web site. Not too shabby!
First the bad news. My Digisight N550 failed this past Sunday, while reviewing the "One Shot" sight in feature. Cumulative operation time was just under 1 and 1/2 hours... bummer. Prior to the failure, I experienced a series of horizontal lines flashing across the screen. Then the screen went bright white with no image. I tried to resolve the problem by cycling it on an off several times, then ran through all the different controls and replaced the batteries with fresh ones. Nothing worked, so I let it sit for a couple of hours and went through the problem resolution steps again.
Up to this point I was pleased with the N550's function and for my varmint hunting needs it performed very well as equipped. I purchased the N550 from Optics Planet and did so because of their stellar customer service and 30 day return policy. Sunday night I completed the online RMA process and printed out the shipping label and associated documents. I gave them the option to either provide a new replacement or a full refund if they didn't have any in stock.
Now the good news. After shipping off my defective N550 I called Optics Planet. Sure enough, they didn't have any in stock to send as a replacement, but freely offered to provide a refund.
I really want to put the N550 through it's paces, so I picked up the phone and called Pulsar direct. After explaining my situation the receptionist ask me to please hold. After a few moments a gentleman came on the line and asked how he could help. We chatted about the failure and my desire to get a new unit. Ivan apologized for the inconvenience and assured me that Optics Planet would be sent a unit, promptly, to replace mine. He explained the replacement unit would either come from the distributor or directly from Pulsar's LE inventory. We agreed to exchange emails with our pertinent information once we hung up. Within an hour I received a phone call from Sellmark, the Pulsar distributor to Optics Planet. The rep from Sellmark, Jeff, was all about customer service too!
Turns out Ivan is the President of Pulsar. Pulsar has 700 employees globally and the President is taking care of my issue. FYI - Jeff mentioned that this is the first Digisight N550 failure report they have received.
I'm glad I invested the extra time and effort to acquire another N550 and give it a second chance. Besides, the customer service has been excellent up to this point.
I should mention, again, Pulsar provides a 3 year warranty for the N550, which they extend to 4 years if your register on their web site. Not too shabby!