Overall, RRS support is painful to get a response and slow as molasses to fix their errors. I ordered an apex conversion kit for my Ultralight RRS tripod and Anvil. Instead of buying the bundle I pieced my way there over time. While trying to install the legs onto the apex centerpiece one of the bolts would not slide into the leg holes. I had to sand it down to get it into the leg. At which point I said to myself, for what we pay for the RRS gear I will just have them ship me a new bolt that is not out of spec. It took a week to get the part and they sent the wrong one. Now trying to get them to expedite the 2nd attempt and yet to get a human on the phone or a response via email.
On the flip side the guy at Two Vets answers my call and emails on weekends. I have not had a need for support from TVT ironically. I did ultimately buy their Recon v2 Inverted tripod. I went with it because I liked their 3-leg option vs the RRS 2-leg - more compact. So far it is pretty nice.
More or less venting, but curious if others are seeing issues with RRS or figured out how to get them to be more responsive?
On the flip side the guy at Two Vets answers my call and emails on weekends. I have not had a need for support from TVT ironically. I did ultimately buy their Recon v2 Inverted tripod. I went with it because I liked their 3-leg option vs the RRS 2-leg - more compact. So far it is pretty nice.
More or less venting, but curious if others are seeing issues with RRS or figured out how to get them to be more responsive?
