Actually based on what I have seen, you can point the finger at pretty much anyone who has anything to do with Vectronix.
I know of at least one situation where a unit was sent back to the US after being repaired at the home office, and they failed to include the proper work, so it was held up in US Customs for months before the owner was finally able to get it released.
I would also have to argue that `waiting for months for the home office to actually repair a unit, would also constitute piss poor performance. Plenty examples of where units were out of the country for 3-6 months before they were repaired and returned to their owners.
Sorry, but you are either going to sell products to the civilian market, and fully support them, or you are not. It is completely unacceptable when a company is willing to take a customers money, and then leave them hanging when it comes to service, especially when that needed service is no fault of the customer.
Do a search, and you will have no problem finding horror stories from outright refusal to service, to ridiculous turn around times, to outrageous repair costs.
I don't have a high level of hate for a lot of companies, but after all of the crap they have pulled, Vectronix is currently topping the list for me!