Just curious who has used the warranty and what was the outcome? Is it really that good
Rifle Scopes Vortex VIP Warranty
- Thread starter Semperfi87
- Start date
Well it's my fault but the bell on the scope bent rifle fell off the hood of the truck I felt sick that's what I get for kids jumping off the tailgate when I turn my back for 2 seconds
They'll take care of you no problem. I dropped my Razor a couple years ago and bent the ocular housing to shit. Fixed it up and had it back to me in no time. No questions asked.
Better to have it and not need it, than to not have it and say oh shit.....
Better to have it and not need it, than to not have it and say oh shit.....
They fixed it or sent another scope?
Yup you are all set. Contact them and they will get you set up. That is one of the best parts about the VIP warranty in that it covers accidental damage like what happened to you. You have nothing to worry about. Enjoy your weekend.
They will do whichever is best.
Thanks guys god bless
For mine they fixed it good as new. Couldn't tell the difference between it and a brand new scope. But if they see fit,, they'll just send you a new one instead.
Better to have it and not need it, than to not have it and say oh shit.....
I have used it twice on some Gen1 PSTs one was my fault the other was a shifted reticle in both cases they sent me brand new scopes back within a week.
Well looks like I'm a in good hands that's a good feeling thanks for the input
My very recent experience detailed below.
https://www.snipershide.com/shooting/forum/...d-update-in-op
https://www.snipershide.com/shooting/forum/...d-update-in-op
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Yes, it is really that good. I destroyed a venom red dot in an accident while hunting. There was a new one in the mail on it's way to me before I was even out of hospital.
Needless to say, when it comes to buying new optics, I always look at vortex first.
Vortex VIP warranty indeed delivers...
Had a scope that took a serious bump and crack the lens. Sent me a new one without question and quickly and I only had to pay for one way. I had another one where the reticle rotated on a Diamondback HD. 10 days and they paid both ways on that one.
Indeed a VIP warranty.
Indeed a VIP warranty.
Not to mention they're just one heck of a group of nice folks...
I was in the market for new glass and had it narrowed down. I was heading near Middleton, so thought I would stop in. I had no idea they sold to the public out of their HQ location. I ended up talking to Jon, who answered my questions, set the scopes up for me to look thru (outside at distance) and gave me honest advice. Walked out with a new Razor, rings, and some bling. My GSP was hanging out in the truck, and numerous times the offered for me to bring him in. Since I only wanted to purchase one scope and not all their displayed inventory, I declined.
My comment has zero to do with the warranty, but everything to do with the caliber of the folks and the company.
I was in the market for new glass and had it narrowed down. I was heading near Middleton, so thought I would stop in. I had no idea they sold to the public out of their HQ location. I ended up talking to Jon, who answered my questions, set the scopes up for me to look thru (outside at distance) and gave me honest advice. Walked out with a new Razor, rings, and some bling. My GSP was hanging out in the truck, and numerous times the offered for me to bring him in. Since I only wanted to purchase one scope and not all their displayed inventory, I declined.
My comment has zero to do with the warranty, but everything to do with the caliber of the folks and the company.
I've used more than once and resuming in one word the Vortex VIP Warranty is AWESOME. Free two way shipping, fast turnaround, excellent communication, no questions asked for problem fixing/replacement. I will say that is the best warranty I've ever used in any product I've bought in my lifetime.
Hi This is Dave at Vortex. You are covered for sure. We have had people drop stuff of cliffs, chewed by Grizzley bear, Chewed by dog, kicked in chest by mule (bino sacrificed it's life for our customer 
), shoot through the side of the spotting scope housing (don't ask me how the customer managed that one), dropped in camp fire with identifiable pieces remaining...all covered no questions asked. It's for real! Call us tomorrow 1-800-426-0048. We will get you fixed up and fast!
), shoot through the side of the spotting scope housing (don't ask me how the customer managed that one), dropped in camp fire with identifiable pieces remaining...all covered no questions asked. It's for real! Call us tomorrow 1-800-426-0048. We will get you fixed up and fast!I just added another Vortex PST to my stable. I added a 2.5-10x32 FFP MRad model that will live on top of my Bula M21 M14. I am pretty stoked about it. The mag range I think is perfect for a DMR gas gun and i know if the pounding of the M14 bolt right under it causes any problems that Vortex will take care of me. I now have a PST in every mag range originally offered as well as a Gen 2 Razor. Yeah, I am a fan!
Agreed. And yeah they stand behind their warranty.
Old thread so an update..
Had a strike eagle 4x24 illuminated cave internally.
Email chat got me a rma that day.
Scope returned on their dime.
Scope deemed unrepairable.
Scope replaced with new in box identical scope.
No hassles, no hurdles, no bull shit.
Got to love customer service like that.
Had a strike eagle 4x24 illuminated cave internally.
Email chat got me a rma that day.
Scope returned on their dime.
Scope deemed unrepairable.
Scope replaced with new in box identical scope.
No hassles, no hurdles, no bull shit.
Got to love customer service like that.
