Just in case i went to check my checking account 10 minutes ago"
"HUNBRAMERICANO: Hi
Online Assistance: Hello, HUNBRAMERICANO.
Online Assistance: Merry Christmas!
HUNBRAMERICANO: There is a service charge of $20. is a mistake. I have this account and I do pay bills online and it supposed to be FREE. Also I have a business account with XXXbank and banking with you guys since the 90's. There is a mistake of the $20.
Online Assistance: It is a pleasure to have you on chat today and let me quickly look up your account so I can better assist you.
Online Assistance: I will check that and help you out.
Online Assistance: Thank you for staying on chat.
Online Assistance: I really appereciate.
HUNBRAMERICANO: ok
Online Assistance: your patience.
Online Assistance: Hunbramericano, I checked and see that it is a system error.
Online Assistance: Not to worry, I will help you with the refund right away.
HUNBRAMERICANO: Thank you.
Online Assistance: Please stay online with me while I do the refund for you.
Online Assistance: It will take just a minute.
Online Assistance: You are welcome!