Rifle Scopes Zeiss service reputation?

Channelkat

Private
Full Member
Minuteman
Feb 13, 2006
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WA
What’s Zeiss reputation when it comes to warranty/service? Leaning toward their Range finding binoculars, but curious about their customer service. Any thoughts?
 

kyle1974

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Sep 30, 2009
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Corpus Christi
Re: Zeiss service reputation?

I had a zeiss conquest scope that had an issue with the parallax adjustment. I had bought the scope new, and never sent the warranty card in.

I called the service rep (they are somewhere up in the northeast), the guy said there should be *no* questions as to the quality of the focus. I sent it in, and 2 weeks later I had a brand new scope...

that's the only time I had an issue with a zeiss product, so for me, they are 100%.
 

motochamp250

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Dec 25, 2009
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West,TN
Re: Zeiss service reputation?

we had a tornado and it launched the gun safe one of my scopes was in and broke the paralax knob and the reticle and they fixed it for free in about a week if i remember right...they are gtg for me...
 

head2h2o

Gunny Sergeant
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Minuteman
Oct 21, 2008
1,614
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Houston, TX
Re: Zeiss service reputation?

I had to send a Conquest into them about a year ago. They took it not questions asked and had it back in around 2 weeks. You should have any problems with them.