I’d like to share my experience with the warranty service that I was provided by what appears to be a partnership with Minox, Blaser USA and CS Tactical.
But before I get into why I want to share this, it’s important to understand that everything breaks.
I’ve had multiple scopes from most of the known top manufacturers such as, Night Force, S&B, USO, Vortex, Leupold, Burris, Bushnell and a bunch of others. The point being, that of brands listed and some that aren’t, I’ve had to use warranty service for each of them over the years.
Some of the service has been excellent, I've even been offered a loaner so I would not miss matches. However, at least one left me hanging due to an erector spring and simply because I didn’t have the receipt. Apparently, it was just over 2 years from MFG, even though the scope was sold to me in the US about 1-1/2 years earlier. I’ve had lengthy waits in a dark hole with no information with some of the mentioned MFGs that use 3rd party repair centers or logistics. Even though I have several scopes to shoot matches, like many precision shooters, I am a type A personality and I hate to be left in the dark, with no word on the process. Over the years, 3rd party repair centers and some European Manufacturers have been less easy, less transparent with where their are the process, than I would want. And as such, I might have been a bit skeptical of how something that seems similar in logistical setups might pan out.
We fly to matches with our scopes, the guns get kicked over, sometimes dropped (I've lost a gun 2Xs in feild matches, once a defective flush cup and once climbing a fence), There is a great video of Jim See dropping a gun off the barricade, rings sometimes over torqued and even knobs spun to hard. These are really user error, but it is damn nice to have the help of a healthy warrantee program, whatever the cause.
I am sharing this because I’ve seen on the hide people have questioned, including myself how Minox’s warrantee would be handled. I apologize for the long lead up, but I think it needs to be put into context; because without it, I’m not sure it could truly be appreciated.
This part of the story is extremely short and that is why it is so good! I purchased a Minox from CS Tactical. I contacted customer service at Blaze USA (BTW, the damage might been from shipping).
I was able to actually talk to a live person; Katrin, on the phone who is professional, responsive and courteous. Katrin sent emails letting me know the status during each step of the process and worked with Mike at CS Tactical in a partnership I have never witnessed. I don’t know how CS Tactical, Blaser and Minox forged their relationship, but it very unique and has set the bar very high.
I would like to thank Katrin at Blaser and Mike at CS Tactical, for being so easy to work with and taking care of me. AAA+ best I have experienced.
Hope this helps if anyone has concerns about the warrantee..
But before I get into why I want to share this, it’s important to understand that everything breaks.
I’ve had multiple scopes from most of the known top manufacturers such as, Night Force, S&B, USO, Vortex, Leupold, Burris, Bushnell and a bunch of others. The point being, that of brands listed and some that aren’t, I’ve had to use warranty service for each of them over the years.
Some of the service has been excellent, I've even been offered a loaner so I would not miss matches. However, at least one left me hanging due to an erector spring and simply because I didn’t have the receipt. Apparently, it was just over 2 years from MFG, even though the scope was sold to me in the US about 1-1/2 years earlier. I’ve had lengthy waits in a dark hole with no information with some of the mentioned MFGs that use 3rd party repair centers or logistics. Even though I have several scopes to shoot matches, like many precision shooters, I am a type A personality and I hate to be left in the dark, with no word on the process. Over the years, 3rd party repair centers and some European Manufacturers have been less easy, less transparent with where their are the process, than I would want. And as such, I might have been a bit skeptical of how something that seems similar in logistical setups might pan out.
We fly to matches with our scopes, the guns get kicked over, sometimes dropped (I've lost a gun 2Xs in feild matches, once a defective flush cup and once climbing a fence), There is a great video of Jim See dropping a gun off the barricade, rings sometimes over torqued and even knobs spun to hard. These are really user error, but it is damn nice to have the help of a healthy warrantee program, whatever the cause.
I am sharing this because I’ve seen on the hide people have questioned, including myself how Minox’s warrantee would be handled. I apologize for the long lead up, but I think it needs to be put into context; because without it, I’m not sure it could truly be appreciated.
This part of the story is extremely short and that is why it is so good! I purchased a Minox from CS Tactical. I contacted customer service at Blaze USA (BTW, the damage might been from shipping).
I was able to actually talk to a live person; Katrin, on the phone who is professional, responsive and courteous. Katrin sent emails letting me know the status during each step of the process and worked with Mike at CS Tactical in a partnership I have never witnessed. I don’t know how CS Tactical, Blaser and Minox forged their relationship, but it very unique and has set the bar very high.
I would like to thank Katrin at Blaser and Mike at CS Tactical, for being so easy to work with and taking care of me. AAA+ best I have experienced.
Hope this helps if anyone has concerns about the warrantee..
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