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Rifle Scopes Official Zero Compromise Optic News & Updates

Huh, too bad.

sorry for your troubles, the vast majority of us have had nothing but good luck with them.

Given that Gebhardt just got involved this weekend, it doesn't sound like you gave them much of a chance to make things right before you trashed them.
After the number of PM s I have had with accounts mirroring my own.....I am VERY happy with my decision!
 
I had two new ZCOs come with less than stellar turrets. One I could say was probably a really minor assembly difference or quibble on my part, but it was definitely something. However, the second seems absolutely seems faulty to me. Whatever ZCOs final QC is, it seems to be lacking.
 
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My final post in this thread...

Already returned one "5-25"..... Also returning another three "5-25",s and an"8-40"

Circa $33k,s worth to which my dealer is fully refunding me...
 

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Well , thats not good , I was going to order a 527 , BUT will wait until this and other issues are fixed , like maybe bigger tube or built in mount like the old German Army Hensoldt 3-12 .
BUT that would assume the company is more about fixing issue correctly , over saving face , sometimes they can NEVER admitt they be wrong, like most managers .
 
My final post in this thread...

Already returned one "5-25"..... Also returning another three "5-25",s and an"8-40"

Circa $33k,s worth to which my dealer is fully refunding me...
I think your math is a little off, but good for you...
Well , thats not good , I was going to order a 527 , BUT will wait until this and other issues are fixed , like maybe bigger tube or built in mount like the old German Army Hensoldt 3-12 .
BUT that would assume the company is more about fixing issue correctly , over saving face , sometimes they can NEVER admitt they be wrong, like most managers .
This is an odd post. Has there even been a single example of ZCO not being willing to take back a scope to evaluate or fix? Probably best you stick with your Barska scope for now, bud.
 
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Well , thats not good , I was going to order a 527 , BUT will wait until this and other issues are fixed , like maybe bigger tube or built in mount like the old German Army Hensoldt 3-12 .
BUT that would assume the company is more about fixing issue correctly , over saving face , sometimes they can NEVER admitt they be wrong, like most managers .
So, you’re already trashing a company before you even own their product. :unsure:

Gotcha. :rolleyes:
 
Did you try ZCO’s torque recommendation versus Spuhrs?
And are they different?
Sounds like that may be the issue, not the scope.


edit: or try different rings?
 
After the number of PM s I have had with accounts mirroring my own.....I am VERY happy with my decision!
Did any of those unhappy customers who mirrored your experience ever send the scope back to ZCO for repair and hence know what was the failure mode…what was the needed corrective action?
 
I had two new ZCOs come with less than stellar turrets. One I could say was probably a really minor assembly difference or quibble on my part, but it was definitely something. However, the second seems absolutely seems faulty to me. Whatever ZCOs final QC is, it seems to be lacking.
Faulty in what way?
 
Did you try ZCO’s torque recommendation versus Spuhrs?
And are they different?
Sounds like that may be the issue, not the scope.


edit: or try different rings?
I've never not tightened rings/mounts down to anything other than what that manufacturer recommends and I have never had an issue. The scope tubes should have a range built into them and I would think something as heavy-duty as ZCO should be able to accommodate any of the rings/mounts in common use.

Saying that I own a ZCO and couldn't be happier with the scope. It functions perfectly and has the best glass and eye box of any scope I have used and I've had a lot from US Optics, Nightforce, Schmidt&Bender, Kahles, Minox, Leupold, etc. The only scope that may have surpassed the eye box is a buddies 4-16 Hensoldt.

ZCO would have made good on anything that needed to be fixed. Every new manufacturer has it's growing pains and kinks to work out and ZCO will be a top tier scope for a very long time.

On the other hand a company like Leupold should have it's shit together but clearly they are missing the boat. Every Leupold I have touched in the last 10 years has been a mechanical disaster and they should be ashamed of themselves for the product they put on the shelves. I will never buy another.
 
My final post in this thread...

Already returned one "5-25"..... Also returning another three "5-25",s and an"8-40"

Circa $33k,s worth to which my dealer is fully refunding me...
funny-gif2.gif


It's not like people aren't competing with them every weekend and watching it like a sustained field trial...

How many "unboxing" videos do you have that you call "reviews"?
 
Hello my friend…that pretty much doesn’t explain anything.

Willing to share some specifics?
When ZCO tells me, I will tell you. Until then it is conjecture I’m not qualified to make.
 
When ZCO tells me, I will tell you. Until then it is conjecture I’m not qualified to make.
Ah…thank you. Didn’t know it was still w them.

I haven’t had a bit of trouble w my 5-27. Very happy w it and I’d bet you will be when you get it back.

Cheers.
 
I had my parallax bind on my ZCO527 and sent it in for warranty. Got it fixed and then after about 100 rounds of 308 Winchester and 50 rounds of 300 Norma Magnum the parallax started getting gritty/audible click. I received it back from warranty a second time and all seems well now, but I decided to sell it.

I really liked the scope, but two warranty trips in a year with only range shooting was enough for me. I was using an ERA-TAC Gen 2 Adjustable inclination mount with it.

But I've jammed an AK and have a knack for making things that should work not work. Just the way it goes sometimes.

I think if I was in the States I would have kept the ZCO, but with the international transport time it's not worth it for me.
Seems like a lot of low post count and or new people having issues.

Any long term / known members here having issues ?
 
I withdraw my above comments I hear there are some failures coming out of the woodwork , specifically mostly on magnum calibers
 
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I withdraw my above comments I hear there are some failures coming out of the woodwork , specifically mostly on magnum calibers
Really???? Hmmmm, well it can and does happen to every outfit from time to time. I'm sure zco will take care of it but they should probably just say what the deal is if there is some issue
 
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Stuff happens. It's how they resolve issues that sets them apart. I can tell you ZCO and crew are some of the best in the business at taking care of customers. If anyone has issues ever, I can assure folks they are in good hands with Jeff, Nick, and crew.
 
I'm trying to get to the bottom of this, but it takes a lot of time and specific details. Lots of customers with ZCOs on magnums and no issues at all. Some we know real well and have asked directly to check. We are working on getting any issue, past, current, or future sorted out so nobody has a repeat problem. Again, we are doing our best on a case by case basis to work with the customer and sort things out. It takes a bit, but we are doing what we can.
 
You "hear"? Not "know", right?

Personally I don't put too much credence into anonymous reports...if people with supposed failed ZCO's aren't willing to stand up and say so, then I'm not willing to listen to what is essentially indistinguishable from gossip.

Right?
 
You "hear"? Not "know", right?

Personally I don't put too much credence into anonymous reports...if people with supposed failed ZCO's aren't willing to stand up and say so, then I'm not willing to listen to what is essentially indistinguishable from gossip.

Right?
From someone that would know and I trust.
 
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Didn’t TT have some parallax binding issues in Spuhr mounts at one time? I personally never had a issue w the 2 TT i owned.

I have 2 buddies that run ZCO scopes without issues. 4 scopes total but they don’t run over 94 grains of powder.
 
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I'm trying to get to the bottom of this, but it takes a lot of time and specific details. Lots of customers with ZCOs on magnums and no issues at all. Some we know real well and have asked directly to check. We are working on getting any issue, past, current, or future sorted out so nobody has a repeat problem. Again, we are doing our best on a case by case basis to work with the customer and sort things out. It takes a bit, but we are doing what we can.
Never a doubt in my mind about that sir! It does take some time to figure out things and be sure. It's one thing to guess about this or that but it's another to truly understand everything. We know how yall roll and it's why we support zco so much.
 
Didn’t TT have some parallax binding issues in Spuhr mounts at one time? I personally never had a issue w the 2 TT i owned.

I have 2 buddies that run ZCO scopes without issues. 4 scopes total but they don’t run over 94 grains of powder.
I am one. Ran a 5-27 on a 300 Norma and now a 300 PRC until I can grab a 4-20 over the winter. No issues whatsoever.
 
Feel free to send my a scope sample, I will test it w 119-139 gr of black magic 🤣..
 
I have one of the first 8-40s and the parallax does feel different from out of the box, but I still shoot the shit out of it in PRS matches and no problems. I haven’t had a single issue from the other 15 or so I have/had. I will send both my match scopes in at the end of the season to be gone through like anyone who runs their gear a lot should do. Other ZCOs went 12,000 miles by air earlier this year and they came out ready to go with no zero shift.

@wooferocau I can't seem to figure you out here... First post is about an obvious issue, but you don't seem to want to work with the manufacturer. The dealer is powerless and has the same knowledge as you would about the inner workings of the optic. Then further posts show you seem to be deprived of attention and posting a picture of 5 ZCO boxes seems to mean something. I for one hope that no optic company has to deal with a customer like you. We have names for guys like you in my business and it isn't a good thing.
 
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So I picked up a 5-27X a while back and it lived on my 22LR while I was building my Terminus Zeus QC 223.

Awesome scope, I have run it side by side with my 7-35X ATACR and while the glass is top notch on both the ZCO has the edge, my experience has been that in good conditions the glass difference is almost imperceivable but in trickier conditions the ZCO starts to show its class.

Unfortunately mine has developed a defect in the ocular lens (pretty sure as the defect rotates when I turn it). It looks kinda like a chunk has came out of the glass.

ZCO 1.jpeg


ZCO 2.jpeg


Anyways I have emailed [email protected] twice regarding this and not had a response. On ZCOs site there are instructions to send it in for warranty:

Sending in the product for repairs

Follow the steps below to ensure timely service:

  1. remove any accessories (sunshades or similar).
  2. write down the serial number of your riflescope and keep it handy for possible inquiries.
  3. Describe the defect and include this document with the scope in the package.
  4. Place the ZCO product in a well-padded box and packed in a shipping carton. Secure your package adequately with tape. The original product box alone is not sufficient for shipping.
  5. return your product insured and with tracking number to the following address:
North America customers only:

Zero Compromise Optic
Attn: Service Department
9190 Lower Fords Creek Rd
Orofino, ID 83544
USA


As I live in Canada I want to verify everything before sending (will probably cost a pretty penny to ship) but no replies to my emails.

Has anyone else send something in for repair? Or contacted ZCO regarding a warranty issue at the email address listed above? What was your experience?
 
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ZCO rings since the start but I will be switching over to the ARC M-brace mount on the 5-27 and moving the rings over to the 4-20 when I get it.
 
ZCO rings since the start but I will be switching over to the ARC M-brace mount on the 5-27 and moving the rings over to the 4-20 when I get it.
I have an M-Brace mount on my 840 and liked it so well that I removed the Nightforce rings on my Trijicon scope and replaced them with another M-Brace.
M-Brace forever! 😎
 
I have an M-Brace mount on my 840 and liked it so well that I removed the Nightforce rings on my Trijicon scope and replaced them with another M-Brace.
M-Brace forever! 😎

I would love to run the M-brace on the 4-20 as well but the action is an alpine split rail Impact 787 so it won't work. The ZCO rings are fantastic though and I would recommend them to anyone who needs rings.
 
So I picked up a 5-27X a while back and it lived on my 22LR while I was building my Terminus Zeus QC 223.

Awesome scope, I have run it side by side with my 7-35X ATACR and while the glass is top notch on both the ZCO has the edge, my experience has been that in good conditions the glass difference is almost imperceivable but in trickier conditions the ZCO starts to show its class.

Unfortunately mine has developed a defect in the ocular lens (pretty sure as the defect rotates when I turn it). It looks kinda like a chunk has came out of the glass.

View attachment 7946467

View attachment 7946468

Anyways I have emailed [email protected] twice regarding this and not had a response. On ZCOs site there are instructions to send it in for warranty:

Sending in the product for repairs

Follow the steps below to ensure timely service:


  1. remove any accessories (sunshades or similar).
  2. write down the serial number of your riflescope and keep it handy for possible inquiries.
  3. Describe the defect and include this document with the scope in the package.
  4. Place the ZCO product in a well-padded box and packed in a shipping carton. Secure your package adequately with tape. The original product box alone is not sufficient for shipping.
  5. return your product insured and with tracking number to the following address:
North America customers only:

Zero Compromise Optic
Attn: Service Department
9190 Lower Fords Creek Rd
Orofino, ID 83544
USA


As I live in Canada I want to verify everything before sending (will probably cost a pretty penny to ship) but no replies to my emails.

Has anyone else send something in for repair? Or contacted ZCO regarding a warranty issue at the email address listed above? What was your experience?
Yeah that's water in your scope from bad grease or something coming unsealed.
 
Just curious, for those of you who claim problems with your ZCO scope, how many are using Spuhr mounts?
How many with scope problems are using other mounts and who makes them?
My two have needed adjustment out of the box, prior to mounting. No parallax binding or lens issues though, just turrets.