Woox customer service sucks

[ClintC]

I received my order yesterday. I have been waiting for this chassis for a build. I was missing a Hawkins M5 DBM. I went to call and no number to call only email or chat. Is this how they treat everyone. If an issue is found problems should warrant a call and be taken care of without the customers jumping through hoops. My issue is Woox didn’t send all of my order. Woox should now jump through hoops to fix my issue. Not the other way around.

I will keep everyone posted on how they fix this issue.

 

[Krob95]

 

[ClintC]

Update.
we would like to sincerely apologize for the missing item, thank you for submitting the RMA! This has opened a ticket for the team to ship out the replacement item. We have also alerted the QC team to the missing item to determine how it was left out of your package. Normally it takes 24 hours for the new order to sync to the system but I have manually entered this order myself to ensure it ships out today. I have also requested that the team upgrade to expedited shipping at no cost to you. We appreciate the opportunity to make this right. Ill keep an eye on your order so I can update you with tracking once your replacement is packaged up and ready to ship.

 

[ma smith]

Bro...that took like 10 minutes

 

[Krob95]

This was an incredible post

 

[ClintC]

i was dealing with Woox all day yesterday. This issue should have been resolved same day by phone. Not by email

 

[W54/XM-388]

i was dealing with Woox all day yesterday. This issue should have been resolved same day by phone. Not by email

Perhaps you might want to stop acting like a petulant little brat and understand that in the modern workflow often an e-mail is a much more efficient way to list exact issues with an order and details and get a detailed tracked response.

Perhaps you have time to yack endlessly on the phone, but I'd much sooner just send a quick e-mail over with all the details clearly laid out and have them get back to me in a timely enough manner.

 

[roostercogburn98]

 

[ClintC]

Not the way this works high speed. I can call any other company and deal with an issue. Then fallow up with a email. That is how business is done my friend.

 

[DemonicLemming]

So Woox literally does everything reasonable (and beyond) in a quick fashion, but because they don't have a phone number (like a lot of places), their customer service sucks?

A lot of places specifically don't have phone numbers because people are stupid and doing emails gives the company a paper trail to follow (fallow has nothing to do with follow) of the dipshit stupid customer's responses and complaints efficiently in one location.

 

[corsairpilot62]

 

[Im2bent]

Emails leave a paper trail with exactly what is being discussed with no misunderstanding vs the telephone game. Also most companies these days do not do calls. Hell I just tried to call a company that sells leather car seats at the top of their website it says call us at x phone number. So I called and I shit you not the phone was a canned message saying to email them.

 

[Hecouldgoalltheway]

Lets get this thread to the pit quickly, it has a lot of potential.

 

[ClintC]

I will say because Woox doesn’t have a number. I will be going through a dealer and making the dealer responsible. I can call MDT or B&C ext to have an issue fixing and talk to a real person. I have had to call many manufacturers and got people on the phone. I should not have to play the email game. Again. Call fix the issue and fallow up with a email for a paperless trail.

 

[RTH1800]

I realize it’s two pages early but I am utterly compelled to inquire:
Is this still available ?

 

[supercorndogs]

 

[W54/XM-388]

I will say because Woox doesn’t have a number. I will be going through a dealer and making the dealer responsible.

So you'd like to pay a bit more and perhaps take a bit longer so that you can call and complain on the phone to somebody?

You realize the dealer would after spending a bunch of time with you on the phone as you vent, essentially just type and e-mail to Woox with the issue and it would be taken care of the same way. Then your dealer could like call you back and read you the e-mail they got or something.

I mean sure whatever.

I could understand your frustration if your e-mail went a couple business days without being answered.

 

[corsairpilot62]

I think Woox handled the situation well. Better than the OP for sure.

 

[roostercogburn98]

I realize it’s two pages early but I am utterly compelled to inquire:
Is this still available ?

Seconds if RTH backs out

 

[roostercogburn98]

So you'd like to pay a bit more and perhaps take a bit longer so that you can call and complain on the phone to somebody?

I’ve spent part of every day(bidness days) for the last two weeks talking to someone on the phone at fedex, maybe I should have sent an email instead?

 

[W54/XM-388]

I’ve spent part of every day(bidness days) for the last two weeks talking to someone on the phone at fedex, maybe I should have sent an email instead?

Well with both FedEx and UPS, I haven't had much success with the folks on the phone being able to do anything but read some indian written script.

The only time it seems anything actually gets done or fixed is if we are able to e-mail our account rep and they send another message from corporate to whatever idiot end place is doing the mess. Sometimes however it's still, well stuff happens, here's the link to file a claim.

 

[impactaddict]

Is this a native ad for Woox and their stellar customer service?

 

[spife7980]

I will say because Woox doesn’t have a number. I will be going through a dealer and making the dealer responsible. I can call MDT or B&C ext to have an issue fixing and talk to a real person. I have had to call many manufacturers and got people on the phone. I should not have to play the email game. Again. Call fix the issue and fallow up with a email for a paperless trail.

Its customers like you that are likely the reason for them not having a phone number.

For as little as you like email, imagine how little the hide likes reading your pussy little diatribe

 

[Pat McGroin]

 

[RTH1800]

Seconds if RTH backs out

RTH IS GTG!

 

[DarnYankeeUSMC]

I found a picture of the OP.
He sure does dress fancy

 

[Pat McGroin]

 

[abn31c]

Soo Woox is GTG and OP is operating in full retard mode?

Got it!!

 

[Im2bent]

I found a picture of the OP.
He sure does dress fancy

View attachment 8677760

So that's where woot touched him......

 

[Makinchips208]

let me know when this gets pit in the pit cause i got a thing or two to say about the grammar punctuation and spelling airers

 

[ClintC]

My level of petty.

 

[Cableman72]

Their customer service does really suck. I started email them the first if April about excessive amount of movement in my stock. Some where near the end they said $149 plus shipping both ways they would look at it. For the price a person pays for there chassis, you think they might stand behind there product. The last email I sent them this picture and said I have tightened everything and this is where the movement is coming from. They said ( thank you for the photos. Let me forward this to our assigned team and update you the soonest.) 19 days and all I have heard are crickets.

 

[mkollman74]

Update.
we would like to sincerely apologize for the missing item, thank you for submitting the RMA! This has opened a ticket for the team to ship out the replacement item. We have also alerted the QC team to the missing item to determine how it was left out of your package. Normally it takes 24 hours for the new order to sync to the system but I have manually entered this order myself to ensure it ships out today. I have also requested that the team upgrade to expedited shipping at no cost to you. We appreciate the opportunity to make this right. Ill keep an eye on your order so I can update you with tracking once your replacement is packaged up and ready to ship.

Update.
Y'er a putz. FFS...

 

[wvfarrier]

I fantastic service from them. My chassis box was damaged and it left a massive scratch. They overnighted a replacement

 

[pangris]

My experience with Woox -

1) Buy a friend their Vigilante grip as a gift
2) Doesn't fit - safety doesn't clear the wood without gouging it on an Aero lower and mil spec safety
3) Email response written by AI doesn't say "send it back and we will correct and refinish and/or replace"

Generally not impressed. Their part costs 5X standard and isn't sized to clear a non interference moving part on a very standardized platform.

 

[W54/XM-388]

3) Email response written by AI doesn't say "send it back and we will correct and refinish and/or replace"

What did their e-mail response actually say?

 

[B'N'F]

I will say because Woox doesn’t have a number. I will be going through a dealer and making the dealer responsible. I can call MDT or B&C ext to have an issue fixing and talk to a real person. I have had to call many manufacturers and got people on the phone. I should not have to play the email game. Again. Call fix the issue and fallow up with a email for a paperless trail.

Out of curiosity, do you send deer to companies when you follow up with them?

 

[CMH]

 

[RTH1800]

Clint C has not been seen in a month.

The most surprising point in this post is that Clint is from Oklahoma. Most Oklahoma folks are a hell of a lot more reasonable than this whiner.

 

[pangris]

What did their e-mail response actually say?

That they wouldn't follow up to explain what the tag line "or if we can help with touch up" meant 48 hours later.

I'll say it again. If you're charging $100 for a grip, it is a luxury item. I measured the Aero lower against a Noveske, SOLGW and AAC. All within .001". There is no good excuse for making a grip that a standard mil spec safety can't clear on a standard mil spec lower without gouging that requires refitting and completely clearing the finish on a "handmade Italian blah blah blah". I hope they write back with an offer to refinish or send the right color oil or whatever.

I've bought several Smoke Composite carbon grips. Some of my friends think I'm crazy to spend that on a grip.

I think I interface with the trigger, optic, stock and grip every shot and I'm OK with spending it on a premium component.

If you sell a part that is 400-500% more than standard, get it right the first time, and if you don't, lead with "let us fix that", not "three paragraphs of fluff".

I once thought I had an issue with a Burris scope. Turned out, it was fine, but 1) They answered the phone and 2) the first thing dude said was, if there is a problem, send it back and we'll fix it - but let me see if we can trouble shoot it before we do that...

... and they aren't what I'd call 400-500% over the typical market scope.

Hopefully, they follow up. I've asked that they provide support to refinish or "help with touch up".

 

[Bobby Bailey]

Not the way this works high speed. I can call any other company and deal with an issue. Then fallow up with a email. That is how business is done my friend.

And, it took you how long to send the email?

 

[xxflyingturtlexx]

People like this are sole reason most businesses no longer give up phone numbers. At my job a phone call is a chore. It is waste of time. Simple transitionary requests can be answered a lot faster via email or text. Emails and texts create a trail that almost everytime resolve a misunderstanding in a speedy fashion.
Now if the email or text response is sloppy, taking long time; that is poor business practice.
Wait for another year or two when the pesky AI gets smarter… we will wish the person who was emailing us back 2 minutes late was still around.

 

[pangris]

lol