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Gunsmithing Pacific Tool & Gauge SUCKS!!!

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I would be very cautious ordering an atlasworx. I bought one for a 700. I could have just thrown the money away, it would have been more satisfying. Does not work, has some odd inlet that we couldn't figure out. Definitely not M5.

Order from Larry, when he orders from PT&G, they likely deliver.
 
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After reading this I'm not getting a warm fuzzy feeling about my new barrel chambered with there reamer.
 
The reamer should be fine.

I think the problem with PTG is they have too many irons in too many fires. Their production times are often very long.
 
I am making an over all statement. They have played the same game with me multiple times. I quit ordering directly and have only been going through Midway since then.

I have yet to be burned by their quality, but their practices and lead times leave a lot to be desired.
 
Well, I finally got the bottom metal. It looked like all was well...

THAT is until @ken226 tried to fit it to the action and actually make it feed. I have no idea what magazine they thought was going into that bottom metal, but it WASN'T AICS!!

Long story short...several hours of retrofitting and machining by @ken226 and I finally have something that shoud work pretty well. Thanks Ken!!

PT&G can still eat a bag of dicks.:mad:
 
Yea, it was interesting. With the mag feed lips at the correct height, the bottom metal was a half inch below the stock.

Had to machine the mag catch, so the mag would sit lower in the bottom metal, then make pillars to move the bottom metal up into the right position, and mill a little from the top of the bottom metal.

But, we got there. It feeds now.
 
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I ordered some headspace gauges from them last year. After the order was placed, I received an email saying that they were "Backordered", but they would ship in 3 to 4 weeks. It was more than 4 months before I had those headspace gauges.

I then decided I needed to buy a receiver squaring tool for a large frame AR. I ordered it, and it was in my mailbox 2 days later...
 
Ordered a 6 dasher reamer throated for the long bullets. Ordered mid Jan, was told 4-6 weeks, but they were confident it would ship in 3-4. Didn't ship, was told the 6th of march it would ship. Called yesterday, was told the 19th now. Guess I'll keep shooing my 7/08 AI in competitions. Minimal recoil is for the weak.
 
Well, I finally got the bottom metal. It looked like all was well...

THAT is until @ken226 tried to fit it to the action and actually make it feed. I have no idea what magazine they thought was going into that bottom metal, but it WASN'T AICS!!

Long story short...several hours of retrofitting and machining by @ken226 and I finally have something that shoud work pretty well. Thanks Ken!!

PT&G can still eat a bag of dicks.:mad:
The savage bottom metal I got worked well with AICS mags but I got it years ago.
Who knows what they’re doing now.
 
I'm surprised that no one has stepped up to take some of their business on the 1 piece 700 bolts and even the 2 piece bodies...

It seems to me that they make a lot of those bolts and with precision rifles becoming more popular, it seems to me like it would be a pretty good seller. If I had the $$ right now to invest in a small machine shop, that's where I would start...

Just start making 1 piece 700 bolts, made to order. Start out small working with that one single product, made to order 1 piece 700 bolts with custom bolt face, extractor options, fluting, etc. If you really put the work and $$ into making the right and have good customer service, I think you could possibly take their entire custom bolt customer base.

Then branch out from there if it succeeds, or just stick with making the bolts. Would be a good way to start a small shop IMO. Just take your time, don't spare expenses on your equipment and materials, keep your shit together and make it happen.
 
Gotta be more to it, or Chad would've jumped on it.
He's certainly got the infrastructure in place to make it happen, if he felt there was a market and could hit the price point to justify it.
 
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Yea I get that, but take Geiselle for example... They started out with one product, they wanted to make the best trigger they could. Of course in 2004, when they were established, there were many competitors in the AR trigger market. But they took that one single component, did a great job with it and went from there.

Today they are synonymous with top quality with most everyone in the precision rifle world. My point is, despite whether there is a market or not, if you devote yourself to making that one component to the best of your ability then you create a market for yourself.

From what I can find, there's only one place that offers custom 1 piece 700 bolts and that's PTG. I know there's a couple other small time places that have made them and may still make them. But I see a hole just begging to be filled there.

For established companies, it's probably not really worth it. But there's always going to be a market for someone who makes a good product and backs it up.

I have always wanted to do something like this, so maybe it's just my ambition talking. I'm 37 and my kids are getting older. I have had this same goal for years. To get my kids raised the best I can, then have a small machine shop once I am a point in life where I can give it my full attention.

I have always been envious of folks like Chad Dixon. Anywhere you go in the long range community, LRI is always spoken of highly. I honestly respect the hell out of that, I respect the work they do. I've seen first hand their work and I just have a thing for quality work. Plus I'm passionate about firearms, I literally do nothing but work all day and either shoot, hunt or work on guns every other waking minute.

I work as Quality Control for a coal sampling company. I also QC all of our structural steel, dimensions, welds, I do all of our non-destructive testing, etc. I spend a lot of time working on our drives, machining gears and shafts, sometimes very intricate assemblies. I love it, I just never get burned out or tired of making sure that I have covered every base to ensure anything with my name on it will be right down to the smallest detail and documented.

I would like to find something, whether it be making bolts, or whatever component of a rifle. To find way to make it the best I can, and have people using it knowing that they can rely on what I made. I have no plans of getting super rich from it. I have a passion for making things. I like to make things from steel and know that what I made will outlive me. Knowing that I made something that someone can rely on and trust. Plus the added benefit of being able to do my own machine work and being able to manufacture prototypes of parts that are still just in my head or drawn out on graph paper.

I'll get there eventually, I just want to do it right. It's hard, it will likely be the most difficult thing I ever do. But the will to do it is there. A few more years and I'll have the money to begin, if I'm still living, lol...
 
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The sad thing about PTG is, it's just mismanaged. If they would just get their shit together on the management side, everything else will fall into place. It worked years ago, there's no reason it can't be made to work again. That may require a change in ownership if the owner has lost interest, but the potential is there.

I need to have a bolt made, I've been putting it off because I have heard so much bad about PTG. I wish I could just order the damn bolt with confidence. But I'm saving up for a custom action instead.
 
The sad thing about PTG is, it's just mismanaged. If they would just get their shit together on the management side, everything else will fall into place. It worked years ago, there's no reason it can't be made to work again. That may require a change in ownership if the owner has lost interest, but the potential is there.

I need to have a bolt made, I've been putting it off because I have heard so much bad about PTG. I wish I could just order the damn bolt with confidence. But I'm saving up for a custom action instead.
Dave kiff is member here.im sure he's reading:)
Their products isn't the problem...seems like they only care about distributors not small order to individual
 
Similar discussion on another forum.
Poster- who is with a premium barrel manufacturer- PM'd me (he didn't want it on the public forum) regarding a post he'd made about defective reamer geometry for a batch of test barrels they were making up. Reamer was cutting big on half of the metrics they were required to measure. Sent it back for check, got it back saying everything was fine.

Cost the barrel manuf five grand in barrels and they cut their relationship.

I believe if you do a search here, you'll find similar experiences related by Chad.

So, while their issues with lead times and shipping has been, I think, extensively documented on this forum and others it seems to go deeper than that.

Neither us little guys- and most of the big boys as well- don't have the means (nor should we need it) to measure reamer geometry. We rely on the seller to deliver the precision form tool that we ordered. The potential costs associated with a defective cutter are insane- and since there are other options out there that's the route that I generally take.

JMO.
 
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Yea all that could have been handled via organization and Q.C. Making machine tooling with such intricate specs requires pretty meticulous organization and multiple checks on the product and the equipment used to make it.

It's like the foundation of what's necessary to manufacture and sell precision tooling and components is just completely non-existent. There's no way around it, there will be major screw ups, period.

Regardless of the customers order size, it's a big problem imo. I'm curious how many issues their bigger contracts have? We run the exact same Q.C. no matter if it's a $10k job or $10M... The standard of quality never changes no matter what.
 
I had not ordered anything from PTG for a few, maybe 4, years because of an issue I had.

Last week I decided to order a small part for a Model 700. I called to see if it was in stock and got a friendly and polite man on the phone that said he would go check to see. A couple of minutes later he was back on the phone and said he had the part in his hand. I ordered it and received it in less than a week. The quality of the part was not very good. I doubt I will never use it.
 
I would be very cautious ordering an atlasworx. I bought one for a 700.

Really ? I've been dealing with them for many years and yet to have a bad one. Direct drop in fit for McMillan and Manners. Never had an issue in the 35-40 or so that I've fitted.

They even come with 2 mag latches to accommodate different heights to compensate for stock variations.
 
Cancel the order and buy from someone who wants your business. If enough people stop putting up with this level of service, maybe they will revisit their business model.
I ordered a set of head space guages a whileback. It took 5 weeks to get them. I think they manufacture everything when it is ordered to keep inventory down. I won't do that again.
I hate to break the news to them, but they do not have the only game in town.
 
I want the product, and I hope it will be at least done right.

I was sucked in by the $119 price tag for a Howa DBM. But had I known it didn't exist yet, I would have just paid $30 more from a vender that had it in stock.

I'll count it as a lesson learned. A gunsmith friend just received a dovetail cutter from them that was obviously made of the wrong steel.

So, never again for me.
They did the same deal with me and when i wanted to cancel they wanted to get me for a restocking for an item that they hadn't even pulled material off the shelf for. Told them if they charged me i was going to dispute the charges. They waived the restock fee. I had called and asked if the item was ready and even paid two day shipping.. shity company but somehow they still get buisnsess
 
Same thing happened with me and Columbia River Arms. I ordered a 6.8 SPC barrel from them.A week later I decided the 12-16 week lead time didn't work for me so I called to cancel. They charged me a $25 cancellation fee and I know they did not even have the barrel blank. I was going to call my bank and have the charges reversed but I got sidtracked and didn't follow up with it. Never again with those people.
 
Wk 12 for a range rod for me, I phoned them and they were waiting for material at wk 10 .I should have bought a long reach indicator instead ...never again
 
Wk 12 for a range rod for me, I phoned them and they were waiting for material at wk 10 .I should have bought a long reach indicator instead ...never again
Gretan Rifles makes great range rods and I usually have it inside of a week.
 
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What's the verdict on their headspace gauges? I've been buying them steadily for different builds. Ones in stock shipped fast, the rest on the short end of their expected window for manufacturing.
That was my experience, but last time I bought from the. Was about 5 years ago. .14 Eichhelberger gauges and chamber reamers. About as custom as they come. Price fair, arrived early. Maybe they are really backed up.

Sirhr
 
That was my experience, but last time I bought from the. Was about 5 years ago. .14 Eichhelberger gauges and chamber reamers. About as custom as they come. Price fair, arrived early. Maybe they are really backed up.

Sirhr

When I was buying tooling aggressively from PTG in the early days I had it in my head that every tool needed a gauge, regardless of redundancy. In retrospect it makes about as much sense as having a half dozen RCBS Chargemasters and calibrating them off the individual weights they come with. (another lesson as I own 4 of em and life got a whole lot better when it finally dawned on me what I was doing)

I have (off the top of my head) at least 8 different flavors of 308 Winchester. The GO gauges should all be within a few .0001's of each other since the parent HS dimension from case head to gauge line doesn't change with a ND or FB length or a tighter/looser base.

Want it loose or on the snug side? Lemme grab a gauge, we'll get there. . . Lol.

The fiasco I had with Kyle Leibertrau's rifle for the 2011 worlds in Oz put this into a whole new perspective. Tuition is never free...

Keep this in mind next time you have gunsmith "A" chamber a barrel and you take it gunsmith "B" to check the chamber. All too often the party line of "that would have never left my shop like that" soon follows.

As often stated around here, there can be more to the story...
 
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I just received an email from them saying my order was processing.

What?? I haven't ordered anything.

Reading a bit farther and focusing (pre-coffee), it's for a AR facing tool. I already own one. (Unused yet BTW)

Wait a minute.....date of order.....2/7/2017......….. You gotta be shittin" me Pyle!!
 
I looked at my account. That shows that order as shipped in March of '17.
Now it really makes no sense.
 
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I just got 2 invoices from September/2017 WTF.
:confused:
o_O
From them
 
I love their products. I just don't order anything that I need in a rush. I've never had problems with quality.
 
Maybe they're running short on cash, and finally looked at older invoices to bill(?)...I've heard of stranger shit...<shrug>
 
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Just got this from PTG.

Hello Valued Customers,
We recently encountered a glitch in our emailing system where quite a few old confirmation emails were resent by accident. The order isn't being resent and you don't have to worry about being re-charged or anything like that, simply delete or ignore these emails.
We're sorry about the confusion,
Pacific Tool & Gauge
Matthew Holst
PACIFIC TOOL AND GAUGE
541-826-5808 Ext. 119
[email protected]
 
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Reading the reviews on ptg the last few years reminds me of watching Lawton spiral down from being the premier custom action to going belly up.
I hope Dave can get things turned around and moving in the right direction soon.
 
Edit
Didn't see the posts above about the email fiasco until i posted...I was another proud recipient of a confirmation for a 3-year old order
 
I just received an email from them saying my order was processing.

What?? I haven't ordered anything.

Reading a bit farther and focusing (pre-coffee), it's for a AR facing tool. I already own one. (Unused yet BTW)

Wait a minute.....date of order.....2/7/2017......….. You gotta be shittin" me Pyle!!
And I just got the email last night. In Australia. I've been using Manson exclusively for the last 3 or 4 years. And people wonder why I don't like PTG.

I'll echo about multiple gauges give different results. A good example is 308, 260rem, 243 (and Ackley). Each time I got a reamer, I got gauges that were marked as such. Wow, what's a roller coaster that experience was.

Belted magnum is also a trip from ptg.
 
In recent orders i have had very good service. And very fast delivery. Dave has hired some new tool makers and increased his sales staff. They had a meeting this week and he informed them things are changing and expectations are to be met and custom reamers are to be in 4-6 weeks. Heck JGS says 12-14 weeks for a sammi. I have checked PTG and JGS to the prints using comparator and both seem to be great products. Suggest u find a certain sales person u gel with and only deal with them on orders.
 
In recent orders i have had very good service. And very fast delivery. Dave has hired some new tool makers and increased his sales staff. They had a meeting this week and he informed them things are changing and expectations are to be met and custom reamers are to be in 4-6 weeks. Heck JGS says 12-14 weeks for a sammi. I have checked PTG and JGS to the prints using comparator and both seem to be great products. Suggest u find a certain sales person u gel with and only deal with them on orders.

Time will tell if problems at PTG get ironed out, until then I'll buy elsewhere.
 
In recent orders i have had very good service. And very fast delivery. Dave has hired some new tool makers and increased his sales staff. They had a meeting this week and he informed them things are changing and expectations are to be met and custom reamers are to be in 4-6 weeks. Heck JGS says 12-14 weeks for a sammi. I have checked PTG and JGS to the prints using comparator and both seem to be great products. Suggest u find a certain sales person u gel with and only deal with them on orders.

I hope so, would be nice to be able to get a custom bolt made or two. I've been hesitant because of the bad feedback but if they are trying to turn it around, good.

Not to mention all the other stuff like bottom metals, tools, etc. I've only ever purchased one reamer thus far. The prices are decent which is why I would like to see them get back in the game.
 
In recent orders i have had very good service. And very fast delivery. Dave has hired some new tool makers and increased his sales staff. They had a meeting this week and he informed them things are changing and expectations are to be met and custom reamers are to be in 4-6 weeks. Heck JGS says 12-14 weeks for a sammi. I have checked PTG and JGS to the prints using comparator and both seem to be great products. Suggest u find a certain sales person u gel with and only deal with them on orders.



Good news, I hope things get turned around
 
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I have also had several negative experiences with them in the last couple of years. Most recently I had a reamer show up that I never ordered. When I tried to return it they just kept refusing to return my calls and emails! I used to give them consistent business, now I’m done. there are plenty of other options.
-TH
 
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I have always had good results with PTG, but I am nobody. I build maybe 3 rifles a year for myself with PTG parts.
Longrifles posting above is a massive operation with high standards. Whatever he says counts for more.

The girls that answer the phone at PTG know nothing and Dave Manson may be Einstein, but both outfits take forever if it is not in stock.