Short version. I got my parents a new Samsung Galaxy A10e knowing it was mediocre. They're not tech-savvy but I figured it would be better than their 8 year old last phone. Come to find out, even though it has bluetooth, it will not connect to their 2020 vehicle. Samsung says "its not compatible."
After tons of diagnoses, these phones won't work and Samsung won't do anything about it. I even offered to pay the difference to upgrade. Samsung says they can't do anything... AND THAT I SHOULD HAVE ASKED ABOUT COMPATIBILITY. I didn't even know that was a possibility let alone knowing to ask.
Luckily, my carrier says I may still in a window to swap. I'll know tomorrow.
Maybe I'm that dumb on today's tech. Hopefully this may save someone the headache I got from three hours on the phone today trying to get this resolved for my parents.
After tons of diagnoses, these phones won't work and Samsung won't do anything about it. I even offered to pay the difference to upgrade. Samsung says they can't do anything... AND THAT I SHOULD HAVE ASKED ABOUT COMPATIBILITY. I didn't even know that was a possibility let alone knowing to ask.
Luckily, my carrier says I may still in a window to swap. I'll know tomorrow.
Maybe I'm that dumb on today's tech. Hopefully this may save someone the headache I got from three hours on the phone today trying to get this resolved for my parents.