@c_bass16,
We sincerely apologize for the experience you’ve had. A mistake was made in the handling of your repair and we are committed to making it right. While we were unable to repair the SMRS 1-8.5x24 you sent to us, we were able to source a brand new SMRS 1-8.5x24. It is being packaged and will be sent to you shortly.
A member from our team will reach out to you directly once the replacement is on its way and provide tracking information. Again, we apologize that there was ever an issue to begin with. We appreciate your previous support and hope that you continue to choose Bushnell in the future!