To give credit where credit is due, my hat is off to NK for their warranty and customer service. I had a 4500NV AB BT that had a cracked hinge for the battery compartment, and in one of the threads (where honestly, I was busting NK/AB's chops over some other things) the NK rep (quite politely and professionally) mentioned their warranty. When I asked if the cracked hinge was covered, he said yes, and to fill out an RMA request.
So, I filled it out, and got an immediate e-mail response with an RMA number. About a week or two go by before I can get my ass to the Post Office and mail the thing back. They got it late yesterday. This morning I get a response that they received it, followed almost immediately with another e-mail with an Invoice for a 5700Elite AB Link being shipped back to me.
Now, I was expecting just a repaired 4500, and that would have been perfectly acceptable to me, but upgrading/replacing my broken device with a current model version is well, very much appreciated and deserves a public acknowledgement.
Thank you NK/Kestrel, for going above and beyond to make sure a customer is satisfied. I suppose I'm eating a bit of crow right now, but feel the need to be honest and acknowledge their customer service that was quick, painless and above expectation. I'm impressed, and a bit humbled.
BZ.
So, I filled it out, and got an immediate e-mail response with an RMA number. About a week or two go by before I can get my ass to the Post Office and mail the thing back. They got it late yesterday. This morning I get a response that they received it, followed almost immediately with another e-mail with an Invoice for a 5700Elite AB Link being shipped back to me.
Now, I was expecting just a repaired 4500, and that would have been perfectly acceptable to me, but upgrading/replacing my broken device with a current model version is well, very much appreciated and deserves a public acknowledgement.
Thank you NK/Kestrel, for going above and beyond to make sure a customer is satisfied. I suppose I'm eating a bit of crow right now, but feel the need to be honest and acknowledge their customer service that was quick, painless and above expectation. I'm impressed, and a bit humbled.
BZ.
