Costco & Innovel Solutions

1J04

Morale Officer
Belligerents
Aug 7, 2011
13,842
25,647
219
Naselle WA
* R A N T *
Beyond Pissed ! Getting that outta the way right off the bat. 6 minutes before 0900 when I call Costco Corporate and light them up. Will it make a difference? I dunno, but I'm gonna get some shit off my shoulders, that's for certain. Then, we're probably done with Costco and I'll flame the ever loving shit outta them every chance I get for the rest of my life. Yes, I'm worse than a Woman Scorned. Believe that.

Here's the skinny. We ordered a $2,000 dollar appliance from Costco online. I get a confirmation from Costco that it's gonna be here yesterday, 6/24/2020. Then their shipper, Innovel Solutions also sends me a confirmation, and is confident enough to highlight this little gem in RED.

Quote: Your merchandise has been received n our main warehouse and we are currently building the delivery route for your area. Our final mile delivery manager will be contacting you for scheduling. We will deliver on or prior to the target delivery date. Your target delivery date is 06/24/2020 between 07:00AM - 09:00PM

That's a direct quote, including the WTF is 09:00PM? LMFAO How bout you just go with 2100, fucking tards.

I have 2 messages on my phone saying they're gonna be here 6/24/2020 also. I even tried to call them back and crickets. Just goes to a recording, but now I've found a contact number for Innovel I'll try after I light up Costco. Innovel Solutions parent company is Costco. They acquired them, and after looking at reviews, including the one I just left on Yelp, they're a farce in every sense of the way. They currently have a rating of 1.5 Stars lol. That's awfully generous of some folks. If I could have given them a negative (-5) I would have.

Stay tuned. It's 0908 and time to see how long I'm placed on hold.............

Buyer's Beware!
 

FS1

Unbalanced
Belligerents
Mar 24, 2014
5,167
8,308
219
Earth
How come I have to highlight the hate speech to read it. :)

Costco used to be great. In the old days if you called Jim Sinegal the original founding CEO. He would have picked up (not a secretary, himself). Likely would have delivered it himself if needed (some other flunky would have). He was 100% customer is right, even if customer is wrong kinda guy.

He was a great merchandiser one of the best in the world. He changed the warehouse club industry. When he left, the Brotman Trust and Carrafour (the money behind Jim) effed it up some.

Now, You go chew as much ass as you can I hope they listen. :)
 

1J04

Morale Officer
Belligerents
Aug 7, 2011
13,842
25,647
219
Naselle WA
PS: or PMS:

Say I'm sorry with a $500 Gift Card AND get my shit to me NOW !!:mad:

On phone with Costco Corporate right meow. They're calling their fucked up shipping company Innovel Solutions to find out WTFO. I really despise being fucked and am more than all in delving it back out 10 fold, at minimum. Pound of flesh? lol I want Heads !
 

oneshot86

Full Member
Belligerents
Jul 13, 2001
6,785
4,807
219
citrus park ,fl
my backs out and i didnt sleep worth a fuck and i got a dmn small hangover...
im all bout raising some hell right now, i hate stupid fucking shit
start at #11
 
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1J04

Morale Officer
Belligerents
Aug 7, 2011
13,842
25,647
219
Naselle WA
It fell off the dock while loading it... ;)

Ok, the poor gal is choking up a bit, so I told her, it's not my intent to destroy your day, but when we're done here in the next 5-10 minutes while she tries to get this sorted out, I want to talk to your Boss and/or someone with authority to make big decisions because you're getting ready to set in motion a shit storm. She says the problem is I'm so far out in the sticks that their regular shipper, Innovel Solutions doesn't come out here, so they had to drop it off in Portland (lol) to another shipper that will schedule to get it to us.

Told her I can't overemphasize how upset I am with their service and lack of contact if there was a problem. I want my shit NOW & I want compensated for my time loss. That's the way it is. She says I'll be right back with you, I'm going to get this set up, then we can get you some kind of compensation for your lost day of work. So I say ok, thank you, but I still want to talk to a supervisor.......
 

1J04

Morale Officer
Belligerents
Aug 7, 2011
13,842
25,647
219
Naselle WA
Tell them you want them to sweeten the deal with a goat. Keep hammering on that.

Because, it's funny as the fuck to ask for a goat during a negotiation... if you can see the look on somebody's face when you asked it's priceless

Bro? Do you know me? Because you're talking like you know me. :ROFLMAO: 😂 I'm gonna shoot for the Goat!! I'm not kidding. Too damn funny. :ROFLMAO:
 

HiDesertELR

Gunny Sergeant
Belligerents
Minuteman
Oct 20, 2019
556
1,705
99
Way ahead of you
She says I'll be right back with you, I'm going to get this set up, then we can get you some kind of compensation for your lost day of work.
You are my HERO! I've been wanting to send invoices back to these types since F-O-R-E-E-V-E-R!

Let us know if that flies, I'm creating a category in my invoicing program now...
 
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Threadcutter308

Outlier
Belligerents
Feb 13, 2017
7,710
13,088
219
Camano Island, Washington
About 15 years ago, I bought a brush guard for my suburban off of AMZN. What a shit show. The thing shipped from California to a warehouse in Auburn. It sat there for 14 fucking days while they "accumulated a load" for Camano Island. Repeated calls to AMZN.......crickets. Somehow or another (so long ago, don't remember), I found out when the truck was in my area. I jumped in the Suburban, scouring the island until I found him. I was somewhat civil to the driver (knowing none of this was his fault), but made it very clear I was taking my goods right then and there. He cooperated, we loaded it into the suburban, I said thank you and left. :rolleyes:
 

1J04

Morale Officer
Belligerents
Aug 7, 2011
13,842
25,647
219
Naselle WA
my backs out and i didnt sleep worth a fuck and i got a dmn small hangover...
im all bout raising some hell right now, i hate stupid fucking shit
start at #11

Dammit! Sorry to hear this Big Mike!! FUCK! Gawd Damn Backs! I knew you were a bit polluted when you sent the snap lastnight of the Moon. I could hear it in your slur. :LOL: LMFAO

Get better Stud!!!! Beer is a helluva cure all.
 

1J04

Morale Officer
Belligerents
Aug 7, 2011
13,842
25,647
219
Naselle WA
About 15 years ago, I bought a brush guard for my suburban off of AMZN. What a shit show. The thing shipped from California to a warehouse in Auburn. It sat there for 14 fucking days while they "accumulated a load" for Camano Island. Repeated calls to AMZN.......crickets. Somehow or another (so long ago, don't remember), I found out when the truck was in my area. I jumped in the Suburban, scouring the island until I found him. I was somewhat civil to the driver (knowing none of this was his fault), but made it very clear I was taking my goods right then and there. He cooperated, we loaded it into the suburban, I said thank you and left. :rolleyes:
This is kinda what they're selling me due to location. Now the 'local' carrier in Portland is getting this dropped on them and they're waiting for enough things to be shipped out here to make it "worth their while"! Your while? I give less than 2 fucks about your while. I paid for services! You AND your Shipper BOTH told me you'd be here on the 24th. You were so fucking confident you even highlighted your statement in red. Now we're set up for the 29 with Joe Shit the Rag Man Delivery Service. Probably a flatbed with Stakeside on it. And now I'm gonna be out 2 days of lost time. And this issue isn't unique, hence why you're being flamed by like EVERY FUCKING ONE for your for shit delivery service Innovel Solutions. If this is an ongoing problem on YOUR end that affects ME due to your fucktardedness and unwillingness to either correct it or make your customers aware of this potential shit show, then ya, you get fucking hammered. They say I'm actually like 98 miles out of some delivery zone shit. I don't want to hear that. Nowhere in our transaction is that even mentioned as a potential issue. NOWHERE. And I find out now after losing time at work and still not having the item I was promised on a date you twice told me it would be here and you've already swiped my card for services NOT rendered?

This just doesn't pass the sniff test and is unacceptable. You don't conduct business like this and get a pass. I'll chew this bone till I get to the marrow. Then I'll chew some more.........
 

1J04

Morale Officer
Belligerents
Aug 7, 2011
13,842
25,647
219
Naselle WA
Goat Status Report?

Did they get your goat?

After thanking the young gal for her time, I got her name and told her she was very cordial and shouldn't have to deal with me or anyone like me due to Costco's inability to do business professionally. She gave me her name and a Service Request Order # for reference. Then she said when the item is delivered you can reference that number and all her notes under it for compensation. Then I told her I want a Goat........ silence......... Then giggles. I told her I was told to say it from some friends on a Forum. Good stuff. Ended with a laugh. I'm making another call now cuz waiting for compensation after services rendered makes no sense to Larry. I'll have lost 'some' leverage at that point, like fuck you, cancel this shit, cancel my membership, and reap what you sow from the aftermath. I'm shooting for 2 days compensation, even though one would be fair. I still want my Goat!
 

acudaowner

Old Salt
Belligerents
Minuteman
Dec 26, 2018
2,928
1,754
119
I say they singled you out specifically just to piss you off and sinse they now know how mad you are they will keep your item an extra 90 to 100 days just so when you go postal they can take a picture of you fuming as you go to there store all hot and bothered so there employes can learn how to piss people off professionally . man I wish i could add that drum sound after the punch line .
 

Kae006

Private
Minuteman
Jun 23, 2020
41
48
24
Good news is you can cancel your membership and get refunded the entire year regardless of when your renewal date is. They also have the world's most lenient return policy, but judging by how bad you clearly want this appliance I doubt that part applies to you. I love the 14 hour delivery window.
 
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W54/XM-388

Online Training Member
Online Training Access
Belligerents
Oct 1, 2005
7,973
14,147
219
Dallas, TX
Bro? Do you know me? Because you're talking like you know me. :ROFLMAO: 😂 I'm gonna shoot for the Goat!! I'm not kidding. Too damn funny. :ROFLMAO:
True story.... never accept a personal check from a Persian driving a Lamborghini for a herd of goats you have for sale, to be picked up by a Mexican driving a ford.
 

Mike Casselton

Trunk Monkey
Belligerents
Nov 25, 2007
4,625
6,390
219
Lithia, FL
and its fucking hot mother fuckers
Hot is an understatement.
Just got through checking and resetting traps and grabbing 9 of 12 feeder batteries.
Got done before noon and it's still a hot bitch out there.

Larry, if it makes you feel better, I did see 6 turkeys and a 4' gator that was crossing the south access road.

BTW, when they deliver, go take a piss in their truck.
 

1J04

Morale Officer
Belligerents
Aug 7, 2011
13,842
25,647
219
Naselle WA
Good news is you can cancel your membership and get refunded the entire year regardless of when your renewal date is. They also have the world's most lenient return policy, but judging by how bad you clearly want this appliance I doubt that part applies to you. I love the 14 hour delivery window.

If it has so much as a Golf Ball Dimple sized Dimple on the back of the damn thing it's being refused, order cancelled, and Memberships X4 immediately cancelled just for starters. When someone puts me into Duke Nuke'm Mode I'm all in to showing what literally happens when the Rabid Dog chasing Cars actually catches one. It ain't pretty. ;) :giggle:

 

oneshot86

Full Member
Belligerents
Jul 13, 2001
6,785
4,807
219
citrus park ,fl
Hot is an understatement.
Just got through checking and resetting traps and grabbing 9 of 12 feeder batteries.
Got done before noon and it's still a hot bitch out there.

Larry, if it makes you feel better, I did see 6 turkeys and a 4' gator that was crossing the south access road.

BTW, when they deliver, go take a piss in their truck.
nom nom nom, gator
 
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oneshot86

Full Member
Belligerents
Jul 13, 2001
6,785
4,807
219
citrus park ,fl
If it has so much as a Golf Ball Dimple sized Dimple on the back of the damn thing it's being refused, order cancelled, and Memberships X4 immediately cancelled just for starters. When someone puts me into Duke Nuke'm Mode I'm all in to showing what literally happens when the Rabid Dog chasing Cars actually catches one. It ain't pretty. ;) :giggle:

thats the way i feel, ill chew the bumper off a mofos car
 
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1J04

Morale Officer
Belligerents
Aug 7, 2011
13,842
25,647
219
Naselle WA
I say they singled you out specifically just to piss you off and sinse they now know how mad you are they will keep your item an extra 90 to 100 days just so when you go postal they can take a picture of you fuming as you go to there store all hot and bothered so there employees can learn how to piss people off professionally . man I wish i could add that drum sound after the punch line .

If they were smart they'd take advantage of my willingness to verbally shred people and hire me to conduct Mock Scenes for their Customer Service Personnel, kinda like the Academy. You fail to deescalate the situation and leave the Customer feeling like they've won or are satisfied with the outcome at the very least, you're not for this position. :LOL: Then again, if'n they're play'n a playa, damn, they goooooood. 😂
 

1J04

Morale Officer
Belligerents
Aug 7, 2011
13,842
25,647
219
Naselle WA
Hot is an understatement.
Just got through checking and resetting traps and grabbing 9 of 12 feeder batteries.
Got done before noon and it's still a hot bitch out there.

Larry, if it makes you feel better, I did see 6 turkeys and a 4' gator that was crossing the south access road.

BTW, when they deliver, go take a piss in their truck.

Sounds like you're having a good time Brother Mike!!! Don't forget to either post, text, or snap some action shots! I'm thinking I should either toss a Squirrel in their rig or a skein of Salmon Roe...........😂
 

Threadcutter308

Outlier
Belligerents
Feb 13, 2017
7,710
13,088
219
Camano Island, Washington
After thanking the young gal for her time, I got her name and told her she was very cordial and shouldn't have to deal with me or anyone like me due to Costco's inability to do business professionally. She gave me her name and a Service Request Order # for reference. Then she said when the item is delivered you can reference that number and all her notes under it for compensation. Then I told her I want a Goat........ silence......... Then giggles. I told her I was told to say it from some friends on a Forum. Good stuff. Ended with a laugh. I'm making another call now cuz waiting for compensation after services rendered makes no sense to Larry. I'll have lost 'some' leverage at that point, like fuck you, cancel this shit, cancel my membership, and reap what you sow from the aftermath. I'm shooting for 2 days compensation, even though one would be fair. I still want my Goat!
(Evil Laugh...........) I'm thinkin' about renting a bobtail, buying an old beat up maytag, loading it in the back and takin' a drive to Naselle for a "special delivery". In a couple of weeks. Oughta be enough time for the stew to cook, methinks. :unsure: :ROFLMAO::eek:
 

1J04

Morale Officer
Belligerents
Aug 7, 2011
13,842
25,647
219
Naselle WA
@1J04, your white privilege is really showing here brother ;)

Portland you say? The driver is probably stuck at some BLM roadblock on the interstate.

That's funny as hell ! Thank you for the giggle Brother, nice ! lmfao

I'm just being the little bitch I can, cuz well, temper tantrums seem to be not only in vogue right now, but seem to actually payoff. I'm striking while the iron is hot! :LOL:
 
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1J04

Morale Officer
Belligerents
Aug 7, 2011
13,842
25,647
219
Naselle WA
(Evil Laugh...........) I'm thinkin' about renting a bobtail, buying an old beat up maytag, loading it in the back and takin' a drive to Naselle for a "special delivery". In a couple of weeks. Oughta be enough time for the stew to cook, methinks. :unsure: :ROFLMAO::eek:
There better be 'spirits' stuffed in that damn thing Jimmy, or you're gonna getta Chipmunk Gorilla taped to your backside!😂
 

Threadcutter308

Outlier
Belligerents
Feb 13, 2017
7,710
13,088
219
Camano Island, Washington
There better be 'spirits' stuffed in that damn thing Jimmy, or you're gonna getta Chipmunk Gorilla taped to your backside!😂
I'm almost afraid to get you, me and spirits together in the same room. Gawd only knows. But, on the upside; you're the cop, you're supposed to be the responsible one between the two of us........... :eek:
 

Mike Casselton

Trunk Monkey
Belligerents
Nov 25, 2007
4,625
6,390
219
Lithia, FL
nom nom nom, gator
That little feller came outta the woods and onto the trail with a big idea.
He saw that F-250 heading his way and busted a move to get back into cover.

At 4' (I'm being generous) there wouldnt be a whole lotta eatin' on his carcass.

Now, all those calves on the property are waaaay north of 350lbs already. That, would be some good eating.