I wanted to relate a good customer service experience with this company. I wrote asking how to polish out scratches I had gotten during the last year.
Their reply:
Good Afternoon Paul,
Thank you kindly for your email. I am sorry to hear that your ICE lens has scratched. Please send them into us for warranty. I will provide the address below. All that we ask is that you pop a note in with the lens stating your issue as well as contact information for yourself such as a phone number and you shipping address.
IMHO, that's great customer service
Their reply:
Good Afternoon Paul,
Thank you kindly for your email. I am sorry to hear that your ICE lens has scratched. Please send them into us for warranty. I will provide the address below. All that we ask is that you pop a note in with the lens stating your issue as well as contact information for yourself such as a phone number and you shipping address.
IMHO, that's great customer service