Federal Ammo WTF

tansinator

Gunny Sergeant
Full Member
Minuteman
May 29, 2007
1,449
111
55
Signal Mountain, TN
I recently purchased a 223 AI here on the Hide from Phylodog.(Thanks). I was in a hurry to shoot it so I picked up a 223 100 ct blister pack of milsurp at Wallyword. I know I shouldn't be running this crap through a nice rifle but I figured I could use the brass to work up loads.
Well after shooting a few shots, I had a ftf. I looked at the case and the ammo had a strange looking shoulder on it. This happened several more times as well. The shoulder almost appeared to already be 223 ackley brass. Ended up being about 20 cases out of the pack had this problem.
I called Federal and explained what happened and they told me they would like to see the ammo and would send a call tag and when they received it they would send out replacement ammo. Well that has been 2 and 1/2 months ago. So I give them a call on Friday and leave a voicemail.
Today I get a call back saying that they tested the ammo and it was running a little on the hot side and that they were sorry and will replace the ammo. I had to explain to the guy that I was having problem with the shoulders being to sharp, and not firing,not problems with the load. I think he finally understood what was up so I asked him when I could expect to have replacement ammo sent. He stated,"Do you know how hard it is to get 223/5.56 ammo right now?" I responded with "You got to be kidding me right. You work for the company that makes the ammo, right?" He finished with "I hope we will get this ammo replacement back to you in 2-3 weeks, that is as good as we can do."
So at least 3 months to replace ammo that they messed up in the first place. Is it me, or is this not crazy?

Eddie
 
Re: Federal Ammo WTF

The main point about this post was more about customer service.
I was told it would ship when they received the ammo. They also obviously didn't test the ammo I sent in because it wouldn't fire. Then lastly, one of the largest ammo companies in the world could not come up with 20 rounds of the most popular cartridges in the world.
 
Re: Federal Ammo WTF

As with all things when a business has a product that is "sold" before they even produce it there is almost always a dip in quality control AND customer service.......remind them of that fact when they eventually are a little more lean and really want your dollar...
 
Re: Federal Ammo WTF

2 years ago I was spotting for a LE sniper from Alabama, when he pulled the trigger there was nothing but a click, followed by a rapid rebolt and bang. Ammo was duty FGMM 168gr. We restruck it 3 times with two different sticks no bang. That was the only issue with that 500rd case,...question we had,... if it was a real shot that went Bad, Bad, wrong, do to the ammo, which side would the Jury hang first,... Mfg or Shooter/Dept?
 
Re: Federal Ammo WTF

I like using Federal Hydrashocks but I refuse to touch their ammo or brass. But for Rifle - never will use them again...

Their ammo always runs hotter than usual.

I agree, it's the principle.

But BHA ammo is just far better and more consistent, IMHO.