Re: Frustrated with Leica
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Driftwood</div><div class="ubbcode-body">I mean the unit has not even been returned to the Leica dealer. He has no idea why the unit isn't working. Try going anywhere with a product that the warranty has expired and see if they help you. Go see how Apple treats you when your iphone takes a dump and is out of warranty.
The fact is the Leica rep is still backing the out of warranty unit. He needs to see it to determine what can he can do. The worst that will happen, ie if it was damaged by the OP in a way that wouldn't be covered he will get a great deal on a newer rangefinder. If its something that is just wrong with the unit itself, something else may be offered.
The OP made a phone call, he didn't send it in. He was told over the phone what the worst that would happen would be. He was told that it is not cost effective to fix the rangefinder and that they have been replacing ones that have been damaged during the warranty.
Make a random phone call to a manufactuer of a range finder of your choice, tell them its a year out of warranty, but you hardly used it and see what they tell you. I don't think you will find any other manufactuer giving you any differnt answer. They are going to want to see the rangefinder first. I doubt they will repair them either even at your cost. I could be wrong so why not give it a shot and prove me wrong.
I would be interested to know which company making a rangefinder priced under $1,000 actually repairs rather than replaces their rangefinders when they come in. I would also like to know which companies continue to replace said rangefinder a year after the warranty has expired.
Vortex has already been mentioned, I haven't checked into their warranty so that would be a good start, but the fact is, its not "already done" the rangefinder hasn't been sent to the Leica representative, so why not wait and see what the rep says after he gets the rangefinder. That is what I mean by "take a chill pill"
What range finder are you thinking is going to give better customer service? I will call them from Iraq just to find out, I bet I have to wait until Monday to even get a response. </div></div>
Nobody here is complaining about the Customer Service or even the Customer Service Rep. Sounds like the Rep was a great guy to deal with. What people are complaining about here is the company itself and their failure to stand behind thier product.
I have a Droid X from motorola. It's past it's warranty. As a matter of fact, they stopped making them. But, if/when this phone breaks, Motorola will still fix it for a reasonable price. That's standing behind your product.