Some people really do ask stupid questions, or don't have the sense to pour piss out of a boot....
My wife used to work at a City water billing department. She got an irate call from a woman ranting about why her water had been shut off. My wife checked, and said no one had shut her water off. The woman insisted she had paid her bill, and there was no reason to shut off her water. My wife looked up the account, and agreed that the woman had in fact paid her bill and she was current with her payments.
Then the woman said "Well then if I have paid my bill, why would you shut off my water....and besides, you only shut off the HOT water!" My wife said she was so stunned all she could do was look at the phone an wonder if someone was pulling some sort of prank on her.
Wife collected herself and said for the woman to call a plumber as her water heater probably had broken down....