Here's my dealings with NF. I had a 5.5x22x56 NXS mounted on a 700 308 with a rock creek 26" barrel in a BC tactical medalist sitting on the bench next to me when a jack wagon decided it was his god given right to pick up my gun. I politely told him to put it back which he did. Before I could move, I'm no longer ninja quick, the gun rolled of the shooting bench and landed on the elevation turret. It took a pretty good beating but still worked. Kinda. It would make adjustments but you had to fire the gun a few times for the reticle to settle in. I call NF and they were awesome. Told me exactly what was happening and when it would happen. They fixed the scope and it looks new. I was expecting to have to pay for this, granted I didn't drop it, but someone did. The total bill was $150. Not to bad for a $1700 dollar scope. I've never had to pay for scope work so it stung a little but like I said it was dropped and it wasn't a defective item from them. I would use them again. That's my two cents.