Recently, I needed some replacement parts for various RCBS items. Among many parts included the Rockchucker ram rod. In fact, I nicked the die nut in removing it to check the Rockchucker manufacture date. I asked and they replace that also. No problems, no hassle. I just called and told them my problems and they sent me replacement parts.
I also needed replacement parts for my Dillon Square Deal B. Again, no problems. A call and they sent me replacement parts without any hassle.
However, I bent the decapping rod on my Forester die twice. The first time they wouldn't replace it, and I had to buy a new one from MidwayUSA. When it happened again, they had me send the die back on my dime. I still had the first bent rod and sent it back too. They said that the first rod was of an old design and will not be replaced. They did replace the second rod. But to add insult to injuries, they charged me return postage. I did not hit a Berdan case, it was a small rock that got into the primer pocket.
I also needed replacement parts for my Dillon Square Deal B. Again, no problems. A call and they sent me replacement parts without any hassle.
However, I bent the decapping rod on my Forester die twice. The first time they wouldn't replace it, and I had to buy a new one from MidwayUSA. When it happened again, they had me send the die back on my dime. I still had the first bent rod and sent it back too. They said that the first rod was of an old design and will not be replaced. They did replace the second rod. But to add insult to injuries, they charged me return postage. I did not hit a Berdan case, it was a small rock that got into the primer pocket.