Rifle Scopes S&B Customer Service........HOLY CRAP!!!!!!

[Tucsondave]

So i had a little mishap w/my S&B 5x25x56. Knocked the illumination knob off. Called S&B in NH. They said send it back. 6-9 weeks to get to Germany and back....maybe. FU%K!!!! Then they said what address do you want your loaner scope sent to. LOANER???? Unbelieveable.They send the same exact scope,that I can use til my other is returned. That my friends is customer service at its finest. The cost of that S&B is well worth it to get this kind of after the sale service.

 

[steve123]

Re: S&B Customer Service........HOLY CRAP!!!!!!

That is good news!!!

Steve

 

[Mo_Zam_Beek]

Re: S&B Customer Service........HOLY CRAP!!!!!!

On a side note, when I went to paint my 5-25x56 I accidentally knocked it off of my reloading table and it landed on the objective. The fall was from waist high, the landing surface was concrete. A minor scuff but ZERO damage.

Nice to hear about the CS if I ever need it.


How did you knock off the knob?



Good luck

 

[Tucsondave]

Re: S&B Customer Service........HOLY CRAP!!!!!!

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Mo_Zam_Beek</div><div class="ubbcode-body">On a side note, when I went to paint my 5-25x56 I accidentally knocked it off of my reloading table and it landed on the objective. The fall was from waist high, the landing surface was concrete. A minor scuff but ZERO damage.

Nice to hear about the CS if I ever need it.


How did you knock off the knob?



Good luck </div></div>
Didn't take the extra 2 minutes to remove my rifle from the bench where i was working on a motorcycle starter motor. Starter motor fell over and hit just the illum knob. My luck.

 

[jasonk]

Re: S&B Customer Service........HOLY CRAP!!!!!!

That's good to hear!! I'd heard horror stories of guys being without scopes for months and months, glad they worked out a loaner program.

J

 

[rasheed]

Re: S&B Customer Service........HOLY CRAP!!!!!!

I've had the same experiences with S&B. That's why they're still my optic of choice...

 

[hydro556]

Re: S&B Customer Service........HOLY CRAP!!!!!!

I am glad to hear that. I know Leupy, USO and Premier are great, but wasnt 100% positive what would happen if I ever had a problem with my PMII. Glad they took care of you.

That is the beauty of companies like USO and Leupy etc. By offering superior, no BS CS, they raise the bar for the other players. Same deal with vendors Like Scott and Doug, et al.

Good for everyone involved.

 

[flyboy]

Re: S&B Customer Service........HOLY CRAP!!!!!!

Well that answers the question on which(expensive) to go with.

 

[30cal user]

Re: S&B Customer Service........HOLY CRAP!!!!!!

i assume you guys filled out your warranty card and this is my they did this? or did they even ask if you registered your scope when you bought it? just curious, i just got one

 

[Tucsondave]

Re: S&B Customer Service........HOLY CRAP!!!!!!

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: 30caluser</div><div class="ubbcode-body">i assume you guys filled out your warranty card and this is my they did this? or did they even ask if you registered your scope when you bought it? just curious, i just got one</div></div>
Never asked.

 

[mattmcg]

Re: S&B Customer Service........HOLY CRAP!!!!!!

Great to hear! S&B has been a bit slow in the past but its sounds like they have realized that for a super premium price, their customers require super premium customer service. It is these types of programs that take care of customers the way that a customer should be treated.

Thanks for the heads up.

 

[30cal user]

Re: S&B Customer Service........HOLY CRAP!!!!!!

wow, nice to hear! makes me feel good also!

 

[JRose]

Re: S&B Customer Service........HOLY CRAP!!!!!!

Good on them!

 

[buckey]

Re: S&B Customer Service........HOLY CRAP!!!!!!

No finer rifle optics out there in my opinion - S&B all the way!!!

 

[csgw]

Re: S&B Customer Service........HOLY CRAP!!!!!!

They are very good that way! To bad it takes a long time to get the scope back.

Mike

 

[Jimmy2Times]

Re: S&B Customer Service........HOLY CRAP!!!!!!

That is some unreal customer service. I guess that's what you get when you pay 3k+ for a piece of glass.

 

[damcv62]

Re: S&B Customer Service........HOLY CRAP!!!!!!

Wow. I would have never thought. I'll def have to keep that in mind when I go to get my next scope.

 

[recce556]

Re: S&B Customer Service........HOLY CRAP!!!!!!

I too can confirm S&B's EXCELLENT customer service. I had a Short Dot that had the "drifting" dot problem after about a year mounted my training carbine (a fairly well abused Colt 6921).

A week or so after they received my scope, I got one back...I thought "dang, that was a quick fix" but I noticed that the serial number was different...they sent a "loaner" while mine was getting repaired (in Germany I suppose). When I received my repaired original back, they included a nice little maintenance/lens cleaning kit.

Unfortunately, my Short Dot must have been a lemon from the get go. The dot drifted again and this time after only a few months so I sent it back again....but this time they sent me a brand new one (and another maintenance/lens cleaning kit)! I didn't have to argue with them, "elevate" it to a someone higher up or anything.

While I was very bummed that my Short Dot failed twice, I'm glad that S&B stood behind the product and replaced it the second time around. Hopefully, the dot drift problem is just an anomaly in that particular unit and the new one will hold up!

 

[JR_V]

Re: S&B Customer Service........HOLY CRAP!!!!!!

Wow nice to see that S&B USA is located in a fine state like NH, but my problem is I haven't had the cash for one. Ahh maybe someday...

 

[Anderhorn]

Re: S&B Customer Service........HOLY CRAP!!!!!!

Thats enough to tip the scales in there direction next time I buy another scope. Very cool

 

[macman2564]

Re: S&B Customer Service........HOLY CRAP!!!!!!

That is nuts!! They will just give you another 3k scope to use for a bit while they fix yours.... without even a warranty card!!! Absolutely amazing!!

Now I just have to be able to afford one from the beginning!!!!

 

[Jerz_Subbie]

Re: S&B Customer Service........HOLY CRAP!!!!!!

Too bad I don't see myself affording one of those for a long time so I won't be experiencing this crazy good CS anytime soon.

 

[Magnumdood]

Re: S&B Customer Service........HOLY CRAP!!!!!!

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: macman2564</div><div class="ubbcode-body">That is nuts!! They will just give you another 3k scope to use for a bit while they fix yours.... without even a warranty card!!! Absolutely amazing!!

Now I just have to be able to afford one from the beginning!!!! </div></div>
To compete with Leupold CS and Sightron CS they need to operate like that. If you buy a "broken" Leupold off of eBay, or from a friend, you can send it right in to Leupold and have it fixed, or receive a new scope. I'm no Leupold fan, I have S&B and Premier and USO, but Leupold has a very responsive CS division (they <span style="font-style: italic">need</span> it).

If your Sightron goes tits up, the dealer is supposed to take yours back and give you a new one on the spot. Then Sightron reimburses the dealer.

I realize they aren't in the same league as S&B, USO and Premier, but they are perfectly serviceable scopes, and people remember when they are treated right as much a when they are treated wrong.