Just a little kudos their way for there great customer support. Background, Monday night I ordered a couple 10 round mags for my AIAE MkIII. I get home today see the box and open it up, look at the mags and realized that accidently sent me AW mags, no biggie, i'm not in a big rush so I contact them and get this email:
"Drew,
First off, let me apologize for sending the wrong mags out to you.
I was able to get you set up with the correct mags and will be
sending them out today 2 day...i am hoping to get them to you by
the latest saturday.
when you return the AW mags if you would just put my name
(dave bayer) next to the RMA number (201451) and we will be
good. For what ever reason the AE mags are more expensive
than the AW...we are just going wash the difference due to my
mistake.
again, sorry for the delay in getting you what you were looking for"
This is what i call great service, mistakes happen and that fact that they made it right so VERY fast speaks volumes to me, specially to someone who's been in retail.
"Drew,
First off, let me apologize for sending the wrong mags out to you.
I was able to get you set up with the correct mags and will be
sending them out today 2 day...i am hoping to get them to you by
the latest saturday.
when you return the AW mags if you would just put my name
(dave bayer) next to the RMA number (201451) and we will be
good. For what ever reason the AE mags are more expensive
than the AW...we are just going wash the difference due to my
mistake.
again, sorry for the delay in getting you what you were looking for"
This is what i call great service, mistakes happen and that fact that they made it right so VERY fast speaks volumes to me, specially to someone who's been in retail.