XLR experience

HolyCity73

Sergeant of the Hide
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PX Member
Minuteman
Feb 25, 2018
274
293
South Carolina
A while back, in a pinch, I bought an XLR evolution off of another Hide member. This is one of those stories where that hide member did not disclose information until after the sale was made and then essentially told me tough shit after I pointed some things out. I needed the chassis faster than I could get it from XLR and I thought I was getting a good deal, by now you can figure out that this entire post is based on the fact that I did not.
After finding out several screw holes were stripped, random holes were drilled and a paint job was very poorly applied, I shelved the project and moved on to another stock, lesson learned. Fast forward, I decided it was time to strip down the horrible paint job and try to bring this chassis back to its former glory.
This is where things get good...
After taking inventory of everything that was wrong with the stock, four serious things and one not so serious, I reached out to XLR industries via social media and the hide. A few days after I sent my initial contact, I was responding to buy Matt. I explained to him what had happened and that I was not looking for a handout, but willing to pay for whatever I could get to repair this chassis. Matt, not only told me he would look and see if they had the old generation parts that I needed, but he would get them to me quickly. “If the parts didn’t work out, we will figure out a way to make it right,” he said. When I asked him about paying for them, he just asked for my shipping info. That was it.
A few days later, parts arrived, parts installed and one bad ass chassis was on my workbench.

It’s rare to find anyone willing to stand by a product bought used, especially the third owner...

There is more to the interactions above, but the meat and potatoes has run long enough.

I will continue to run XLR chassis not only for their quality, but because of team members like Matt. @XLR Industries

Middle photo is the chassis as it was when received.
F7FC11C8-3787-4E93-A433-935E62FAC5BE.jpegFE579C4C-D4E4-4B1F-9510-99AECA1A1939.jpeg9A8D5002-E32C-4A79-BF40-84FC4473966F.jpeg
 
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Mooseknuckles

Private
PX Member
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Jan 11, 2014
967
3,220
I have really been considering switching to another xlr for my 300 win mag. Really like the layout of there chassis.
 

PDXGS

Sergeant
PX Member
Minuteman
May 31, 2009
876
685
Northwest Oregon
There are very few companies that provide the level of service that XLR does , routinely....and with absolutely zero BS or attitude.
I'm a loyal customer for life because of it.
 
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MarinePMI

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  • Jun 3, 2010
    6,999
    8,638
    San Diego, Ca
    It's good to hear that things haven't changed at XLR. They were my first chassis (back when they and McRee were basically all there were for options for Savage actions), and had superb customer service and options. Good on them to keep it up all these years!
     

    JBarton

    Sergeant of the Hide
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    Minuteman
    Jun 1, 2020
    180
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    Wyoming
    I purchased a 300WM built off of an XLR Element chassis and love it. Glad I made the decision to buy it. Awesome set up.
     

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    mcameron

    Old Salt
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    Minuteman
  • Nov 17, 2011
    4,770
    10,051
    I have really been considering switching to another xlr for my 300 win mag. Really like the layout of there chassis.
    i had an XLR evo on my .300 and it was fantastic.....was even better when i machined up a solid Stainless Steel buffer tube for it to add a little weight.

    @XLR Industries, please consider making solid stainless steel buffer tubes a factory option so i dont have to keep making them.
     

    MarinePMI

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  • Jun 3, 2010
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    San Diego, Ca

    Carole Baskins

    If I do my part.
    Minuteman
    Aug 19, 2020
    63
    45
    MT
    I don't recall the name of the gentleman I dealt with years ago at XLR but it's a rare occurrence for a representative of a company to go out of their like he did. I sure wish their chassis fit me better....
     

    6gunner

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    Mar 6, 2017
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    I’ve always had a positive experience with them. Great compan!
     

    ZY100

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    Oct 13, 2007
    474
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    VA
    Matt and Kyle have always been solid, solid guys. Got my first Evo in ‘12, my latest Envy Pro month. Always stand up company...
     
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    JC0352

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    Jul 14, 2011
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    I emailed them a few months ago with a LOP question. I was wondering about using their short tube meant for the folder so it fits my young son. They couldn’t have been more responsive or helpful, and pointed out I might need the shorter AR cheek rest for bolt clearance. This is definitely the route I’ll be going.
     

    devldogs55

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    Feb 11, 2014
    314
    8
    N. Idaho
    This post made me a little nostalgic. I stepped out of one of my college classes one day to call in my order for my XLR chassis. I remember exactly where I was when I ordered it. Kinda cool to think back to that.. but I do also remember fantastic customer service.
     

    James Staub

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    Feb 23, 2017
    83
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    North Dakota
    I too purchased a used XLR from a hide member. Called them looking for action screw dimensions as it didn't come with any and instead they decided to ship them to me with a new recoil lug at no cost. I was instantly sold on that customer service.
     
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    Halfnutz

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    Jan 14, 2008
    888
    363
    Peoria County, Illinois
    Received 2 Chassis last Saturday that I ordered through @CSTactical. Both for safe queen Pre Accutrigger Savages, one SA and one LA.
    The SA went together easily, I had ordered it Cerakoted, and they must have taken the level out for painting and not replaced it. An email to @XLR on Monday resulted in a replacement level showing up yesterday. Got it to the range last night and was ecstatic with the results.

    The long Action had a slight interference with the sear engagement screw on a Timney trigger. I mentioned this in the email about the level, as a FYI. They offered to relieve it for me free of charge.

    @XLR Industries is definitely top notch!
     

    bonifacio

    Private
    Minuteman
    Oct 15, 2017
    91
    28
    Feels good to see posts like this. Just placed an order on a chassis and have been dealing with Trent. He has been easy to work with. Quick responses.